Guardian Protection ProductsReviews of guardianproducts.com

This company is not easy to reach by any venue phone, email, ect. Original claim was denied and had the wrong purchase date listed. My couch is still under their warranty and not Bob's discount furniture. The store has repeatedly tried to resolve the issue and still has no updates from them.

I started a claim for my couch, purchased from Bob's just over a year ago, in February. Now in May, they have finally decided to cover PART of the repair. A week ago I got a call from a "scheduler" who could only schedule service with their one technician based out of FL, I live in MA. I was told they were bringing in techs from afar to catch up on work, but they would only schedule appointments in my area before noon, when I work until 3pm and do not have the flexibility to take time off. The scheduler got rude with me saying I should be grateful for this technician and have someone else meet the tech at my house. The call ended with her leaving my service as pending. In the meantime, I recieved an email from Guardian saying they were listing my claim as expired because I failed to give the technician access to my house! Now, on a Sunday evening, well past 9pm, I have started receiving very vague texts from a technician in my area who will not specify his name or company, but says he got my name through Guardian and can accommodate my schedule tomorrow. After several texts he changed the date at least three times, saying he was sorry, that it was very late by him - Here too, buddy. Call during normal business hours with a hint of professionalism!!! I don't even know if this tech is legit and have no way of confirming with Guardian due to the lateness of his contact, and I'm leary to give access to my house to someone I cannot even verify is with the warranty company. This is not a professional or appropriate way to do business.

This warranty is a joke I bought furniture from Bob's and one of the boards inside the Otterman broke and they say it is not covered I also blame Bob's for selling warranty that don't cover anything 2500 dollar furniture and they tell me I have to get fixed at my own cost.

Hate to say it, but they’re right. Poor service, takes forever to get a response to your claim. Then after they inspect it, they send an email acknowledging the tech’s findings and say to hear from Guardian in 3 days, after they review their inspection. It’s been over a month and I haven’t heard back.

Definitely a scam. They deny any clam you have. Someone sat on our couch and the back pillow ripped. Of course the said it's not covered because it had to be accidental but not stress related. I'm like really? So the only way you are covered if you so happen to have a knife in your pocket that's open and you cut your couch? Definitely not worth the money. Definitely an insurance scam. You are just giving your money away

On July 16th 2020 I bought $1,500 worth of furniture from Ashley furniture. I got the protection plan for $169. I have tried to place a claim with this company for scratches and gouges in my furniture they denied my claim stating that it was already claimed. This stuff that I sent had nothing to do. That was new stuff. It was not the same I sent pictures of recent damage and still got denied. Guardian protection plans are a joke. I will never buy another protection plan from a company or even buy furniture from a company is guardian. Is there insurance? So basically I have a piece of garbage furniture and can't get it fixed because they're claiming that I had already filed the claim with the same damage. It's not the same damage. It's even more damage that I did on my own, the footboard did not have any peeling All I wanted was my furniture fixed but they're not going to do it saying that I had already filed the claim. No, I did not file a claim with the same damage. No, it's not the same damage. I did this all on my own. I will tell everybody in my family if they have to use guardian as their insurance not to buy the buying the furniture because this company is a joke. So now I wasted my money on insurance and on furniture that I'm stuck with made a complaint with the better business bureau and they lied. They're not contacted me yet about my furniture so apparently they're not worried about the review. Unfortunately, better visit bureau close it, which i don't know why because they're a bunch of liars

If I could give this zero stars I would! I purchased a Warrenty to protect my furniture for damage and stains. I’ve submitted 2 claims one for a stain and one for the recliner chair that broke. I waited months for my claim to process. Called numerous times trying to speak to someone for an update which theirs no love representative. Then finally the first three responses was they needed pictures. Mind you pictures were uploaded in the original claim submission. Then my stain claim was denied because I didn’t know how the accidental stain came about. After much back and forth about the broken chair that claim was finally repaired. Now I just continue to get emails saying they are working on getting a servicer. I’ve been waiting more than 3 months. I just bought a new bed set android was offered a guardian plan which of course they won’t get another dollar from me. Don’t give them a dollar.

We bought our furniture from Ethan Allen in Buffalo and bought this extended warranty. We filed a claim in early January and have yet to have anyone come out and see us. This company is absolutely horrible. They have given us nothing but run around asking us to resubmit the same requests numerous times. Lots of bs delay tactics on their part. I would not recommend this warranty to anyone. Our next action will be speaking to a lawyer. We are quite disappointed that a reputable furniture retailer would sell such scam of a warranty.