Poor
327 reviews
LivelyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Lively (formerly GreatCall) is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, Lively’s innovative suite of easy-to-use mobile products and dedication to customer care helps aging consumers live more independent lives. Products and services include Jitterbug Flip and Jitterbug Smart phones, the Lively Mobile Plus medical alert device, plus health & safety services Urgent Response, Urgent Care and the caregiver Link app.
Lively (greatcall.com) has 327 customer reviews on Rated Honest, with an average rating of 2.0 out of 5.
Showing 65 reviews with 5 stars · Clear filters
Pam D.
Posted
GreatCall Emergency Alert is very reasonably priced, lightweight and easy to use and was easy to setup. I now feel safe going outside to walk around my yard or being in the shower so I can get help if I fall.
Irene B.
Posted
At 79, and not comfortable with technological devices, it was with trepidation that I decided to try setting up my mobile call gadget. "Knowing" I couldn't succeed without additional help, I followed the guide provided with it and quite unbelievably managed to activate this marvelous equipment. The patient man assigned to help, and who was working with me to set up and test the system, had a calm demeanor, which allowed me to believe I could actually do it without someone sitting right next to me. Wonderful PR gentleman who gave me confidence!
DARRYL
Posted
Expert service with friendly respectful people and no pressure sales. Always willing to help to customize to your needs. Billing is simple easy to understand with hidden fees or price hikes. No contracts.
DORIS
Posted
I utilized the call in center to set up the phone for my mother and the process was easy and the staff delightful to work with. I had the same positive experience when I had to cancel service when my mother died.
LOUISE
Posted
Great Call is always available, I use it when I have an emergency. The on line is easy to navigate.
CHRISTOPHER
Posted
I recently contacted customer service and had my problem taken care of immediately. The woman who took care of me was so helpful and pleasant and eager to see my issue resolved.
James S.
Posted
The phone and the service is just as advertised which is why I gave it a 5 star rating.
JAMES
Posted
My neighbor has been rescued several times. Great
