LivelyReviews of greatcall.com

My 81 year old mother can't make a call, figure out how to view texts little own send texts, and has other issues in operating it . The Jitterbug is just too difficult for her to use with way too many steps involved. By contrast my phone is a cinch. Her phone just died. We won't buy another Lively product to replace it.

The phone is the easiest we can find for my mother to use. However the customer service is so bad, its worth my while to go out of my way to right this review. Both phone and online are equally terrible. I don't think many seniors could reasonably navigate the set up or even set up billing.

I’m Absolutely LIVID with Lively customer “support” . A TOTAL JOKE! I spent 3 hours on the phone with them this morning because of their account transfer error AND my phone still isn’t Fixed. It’s Saturday - I’m told I have to wait until TUESDAY to MAYBE have THEIR ERROR FIXED! I DO NOT RECOMMEND!!!!!!!

Lively took three weeks to port our user’s number. Our first request was incorrect, and was corrected 48 hours later. From that time, they took three weeks, and we called them many times to enquire during that period. Unacceptable. Also, flip basic model allows ringer to be disabled easily inadvertently by user.

I bought this phone for my 93 year. Old Mother. They stated it was very easy to use. BUT ITS NOT!! The other phone she had, I was able to input her important number and she was able to just press one number and she could reach us quickly! I had called Customer Service, Face screen was BROKEN! I was told they do not replace that!! Why??

Lively’s concept for providing an easy to use cell phone for seniors is a good one, but their service execution is terrible. Customer service reps are inept and rude, and the company has one particular policy that is unconscionable: They charge customers for incoming spam text messages. While virtually every other reputable cell service provider did away years ago with charging their customers for spam text messages, Lively refuses to do so, thereby collecting what can amount to significant additional revenue from unsuspecting seniors for messages that are completely out of the user’s control. And Lively’s response when this was brought to their attention: “you can upgrade your service plan to one that includes unlimited text messages at no additional charge by paying $5 more per month for the upgraded plan. Then you won’t be charged for unsolicited spam text messages.” This response is an obnoxious attempt to yet again take more revenue from seniors. The bottom line: Lively should not be charging seniors for spam text messages that seniors have no control over. Doing so is an unconscionable act of taking advantage of the vulnerable customer base that Lively targets with their cell phone service. Be aware. And shop for another cell phone provider.

I purchased my unit by phone on 8/22/21. I was mailed a replacement one month later when customer service determined that the core unit was not working. When I called a month ago, they said to replace the battery. My question has always been why there is not a visible notice on the phone or text, when the battery is not working. Yet, everyday, the system prompts for Emergency Profile Update. Why? Nothing for me has changed. Instead of the system saying "connected" it could prompt "replace battery" - because when I wear the unit as a pendant, I can't see a red light prompt for the battery. This would eliminate a false feeling of security, so if one did need to call for help, we'd know the system is really working.

Ordered a Lively Flip Phone for a friend in hospital because he was having trouble using his phone. It is advertised as easy to use, but whoever designed the software did not know what they were doing. You have to press OK several times to get the contact and then press 3 more times to make a call. The flip phone he had would answer a call when opened. This phone will not. You have to press OK and sometimes twice. What moron would design a phone for seniors that did not answer calls when opened. Second issue is they are ripping off seniors. His previous carrier charged .38 for Federal USF fee and .21 for Regulatory Recover. Great call adds $2.36 for USF and $3.23 for Fed Regulatory Recovery. They pay the same federal fees as the other carriers. I have never seen a carrier charge more than $1 for both of these fees. Plain and simple, this company is not about helping seniors, it's all about getting as much money from seniors has they can legally. I might add, sometimes illegally also. The BBB site has hundreds of complaints where they misled seniors and charge their credit card hundreds of dollars for services they did not use.