LivelyReviews of greatcall.com

Awful! Purchased device but it would not "activate" per instructions. Called customer service and was transferred 3 times to find out I had to return the device. And even though device didn't work, I was charged an activation fee of $26.50 which they would not credit back even though the device never activated.

Something was wrong with my wife's smart phone and it would not ring. It would vibrate when it had an incoming call, but no ring. Service rep could not reset or fix the issue on three call to them. It was supposed to be escalated to a higher help level and someone would call us. Three weeks later no one had called. Called again and had the phone service discontinued. Then I got a bill for a months future service and an added $40 for data overage. Heck my wife doesn't even know what data is! This company will take advantage of you. Trying to be nice, but they are not helpful to the customer. Oh, almost forgot, had to turn off the Emergency Call icon and plan as it is totally in the wrong place on the screen for a right handed person. My wife called the Call Line eight (8) times the first two days by accident. They have no plan to move it somewhere else on the screen or making it harder to use. After looking at Internet reviews found this Emergency call icon has been a problem for thousands of people. Pat Turner, Tennessee

I gave this one star but even that was too many. I purchased the Jitterbug Flip 2 phone for my 85 y/o friend who wanted a very basic phone. I thought this would be a great phone for her. Unfortunately it turned out to be a nightmare and she has only had it 3 weeks now. Thankfully the phone itself was inexpensive and there is no contract to force her to keep this piece of junk phone. Within two weeks of having the phone she has received 80+ notifications on it and there is no way to block them. I've reached out to Lively multiple times and nobody seems to care and they say there is nothing that can be done to stop them besides doing a factory reset. Had I known this to begin with, I'd have never purchased the phone. Needless to say, I plan to find her something better! My only advice.... Don't waste your money!

I bought this phone for my 92 year old mom. The first few months,the bill was $34 as agreed. Then I got the november bill for $100. My mom made 3 calls snd recieved 6 texts. I was told by customer svc that she exceeded her data plan. Total rip off company. I told them to cancel my plan. Wish me luck!

I suspect any of the positive reviews here are planted. Go to BBB where there are 117 reviews, all bad.

My husband cancelled his service today because he got a new service. He paid his bill October 4th for the month. He asked for a partial refund on the payment he made ( which is deducted automatically). They refused him and are keeping the money even though he terminated their services.

My mom died, and I called Lively to have her phone service cancelled. The rep, Jennifer, cut the service right in the middle of our call, leaving me hanging with a question about how many days were left on the plan. Terrible!

After 3 weeks I am still trying to get my mother's cell phone # ported to lively. This should take 5 minutes, not 3 weeks. Each time I call they tell me they are escalating and it will take another 1 - 3 days. Each time I call back, I get the same answer but it takes lots of waiting on the CSR to get back. Supervisors have not been any help either -- even when they do actually get on the phone. I cannot lose my mom's cell phone # and they do not seem to care. Worst customer service ever.