Great
459 reviews
Grasshopper BankHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 308 reviews with 5 stars · Clear filters
Samuel
Posted
Great job answering questions
Response from Grasshopper Bank· Dec 5, 2025
Hi Samuel, Thank you for the 5-star review — we truly appreciate it. We’re glad to hear our Client Services team was able to support you and provide the clarity you needed. Ensuring our clients feel confident and well taken care of is always our priority. Thank you for choosing Grasshopper! If there’s anything else you need, do not hesitate to reach out.
Juan leonel Hechavarria G.
Posted
Great bank, fast support and very reliable for my business needs. Highly recommended
Response from Grasshopper Bank· Dec 4, 2025
Thank you for taking the time to leave this 5-star review! We’re delighted to hear that you’re satisfied with your experience and that our platform is supporting your business the way it should. Our mission is to provide a reliable, digital banking experience for entrepreneurs, and it means a great deal to know that commitment is reflected in your day-to-day use of our services.We appreciate your trust in us and look forward to continuing to support your business as it grows!
D G.
Posted
Great service & my technical issue was resolved with one phone call!
Response from Grasshopper Bank· Dec 4, 2025
Thank you for the 5-star review! We’re pleased to hear that our Client Services team was able to step in and solve your technical issue quickly and effectively, providing the level of service we aim to deliver for every client. Ensuring clear communication, timely support, and a smooth digital banking experience is always our priority. Should you ever need assistance again, we’re here and ready to help!
Maria
Posted
Fast and easy
Response from Grasshopper Bank· Nov 21, 2025
Thank you, Maria! We built Grasshopper to be a digital bank that moves at the speed of your business, so it’s great to hear that your experience felt smooth and straightforward. We appreciate you choosing us and we look forward to supporting you as you continue to grow.
Michael D.
Posted
Grasshopper is fast and reliable. They do their due diligence to make sure their customers comply (in a helpful way); and they simultaneously attend to all of my needs quickly and with high quality. Their fees are extremely reasonable and fully transparent. Their interest options are as good as any I've found. A friendly human being always picks up the phone when I call with any need, and they take care of that need during that call 100% of the time.
Response from Grasshopper Bank· Nov 20, 2025
Michael, thank you for sharing this generous review! Knowing that our team has earned your confidence is something we value deeply. At Grasshopper, we put a lot of care into making every client feel supported heard and prioritized, and it’s great to hear that your experience reflects exactly what we strive for each day. Should you ever need guidance, solutions or simply a quick check in, we are always here for you.
Christopher
Posted
Great service ACH is a decent speed and their phone customer service is top notch!
Response from Grasshopper Bank· Nov 18, 2025
Hi Christopher, thank you so much for taking the time to leave a review! We’re glad to hear that your experience has been a positive one. Our team works hard to provide responsive support and reliable payment processing, and it’s great to know that this has come through in your interactions with us. We appreciate you being part of our community and look forward to continuing to support your business as you grow.
Timothy B.
Posted
Friendly and super helpful customer service.
Response from Grasshopper Bank· Nov 18, 2025
Hello Timothy, thank you for taking the time to leave a review. We truly appreciate it! We’re always working to make sure our clients feel supported and taken care of, and it’s wonderful to know your experience reflects the level of service we aim to deliver. Thank you for choosing Grasshopper. We’re here whenever you need.
Cynthia R.
Posted
The team at Grasshopper is very polite, professional, and helpful. They will stay on the phone with you until the issue is resolved.
Response from Grasshopper Bank· Nov 18, 2025
Hello Cynthia, thank you so much for your thoughtful review. We’re glad to hear that your interactions with our Client Services team have felt supportive and solution-oriented. We take pride in working diligently to address and fully resolve any issue, and it means a lot to know that it made a difference in your experience. If there’s ever anything more we can do to support you, we’re always just a call or message away.
