ShippoReviews of goshippo.com

Response from Shippo· Aug 25, 2026

Hello, Thank you for taking the time to share your feedback. We’re sorry to hear you’ve had a frustrating experience with carrier adjustments— that’s certainly not the experience we want for our customers. Unfortunately, we were unable to locate an account based on the information provided in your review. We would truly appreciate the opportunity to investigate and help resolve any issues. If you can please reach out at the link below, and let us know you are following up in response to this Trustpilot review, we will be sure to look into this right away: https://support.goshippo.com/hc/en-us/requests/new We hope to connect with you soon. – Shippo Support

Response from Shippo· Aug 21, 2026

Hello, Thank you for sharing your feedback. We're sorry to hear about the unexpected charges after delivery. We completely understand how frustrating it is to receive a quote and then be charged significantly more after the fact, especially when the difference is automatically charged to your card without prior notice. Post-delivery carrier adjustments (for factors like remote area fees or package size corrections) are unfortunately common in international shipping, but that doesn't make the surprise any less upsetting. I have been able to find a support request that our team has been able to respond to, where we had a chance to send some extra details and offer a solution to alleviate the situation. Feel free to reach back out in that email thread if you need to follow up. If we manage to resolve the matter to your satisfaction, we'd appreciate it if you could reconsider your grade here. We appreciate you giving us a chance to help. – Shippo Support

Response from Shippo· Aug 17, 2026

Hello, Thank you for sharing the details of your experience, and we're truly sorry to hear about the damage to your shipment and the frustration this has caused. We want to clarify a few things: damage that occurs during carrier transit is the carrier's responsibility, provided Shippo is not directly transporting packages. Similarly, the packaging requirements and claim denial from XCover are determined by their insurance policy. That said, we absolutely understand your frustration with both the damage and the claim denial. Regarding the $48 billing adjustment for the weight and dimension discrepancies on 8 of your 15 boxes, that's a separate carrier adjustment that we can review and dispute with supporting documentation. We'd welcome the opportunity to help you file a damage claim with the carrier and investigate the billing surcharge. Please reach out to us directly with your tracking numbers and the photos you mentioned: https://support.goshippo.com/hc/en-us/requests/new  Our team will be more than glad to work with the carrier on your behalf. – Shippo Support

Response from Shippo· Aug 14, 2026

Hi Owen, I’m reaching out from Shippo after seeing your recent review on Trustpilot. I’m sorry to hear about your experience. We’d really appreciate the opportunity to learn more about what happened and see how we can help. If you're willing, please reply here with any additional details about the issue, including the tracking number to help us investigate further. We’ll take a closer look and do our best to support you. Thank you again for taking the time to share your feedback.

Response from Shippo· Aug 7, 2026

Hi John, Thank you for the detailed feedback. We take billing accuracy seriously, and we want to make sure the carrier adjustments issued by DHL are fully explained and resolved. Your case has been escalated internally and is with our Carrier Claims team for review, and we will continue to work through this with you directly. A member of our Carrier Claims team will follow up with you by email to go through the specific charges and find a resolution. Thank you, The Shippo Support Team

Response from Shippo· Aug 3, 2026

Hi Hunter, Thanks for taking the time to post this review. This does sound far from ideal, and definitely isn't how we'd like you to experience Shippo. Based on your feedback here, I can see we may already be following up with you via email. We'll be following up on your refund request shortly.  I'd like to take the opportunity to clarify that we can definitely make refunds to your payment method, but this is a manual process that our team processes upon request. We'd be happy to take care of you. If you are not already in touch with our support team, please help us submit a request through this link, referring to this review: https://support.goshippo.com/hc/en-us/requests/new  We appreciate the chance to make things right for you to the best of our ability. - The Shippo Team

Response from Shippo· Jul 31, 2026

Hi Dolly, Thank you for taking the time to share your feedback. We're sorry to hear about your experience, and we understand how frustrating it is when you're waiting for a resolution on the carrier adjustments you've received. I can see you already have a request open with our team from today regarding these charges, and one of our specialists is actively looking into it. Transparency around billing is important to us, and we're happy to help explain your invoice and any associated carrier adjustments so you have a clear understanding of the charges. One of our specialists will be reaching out to you directly by email shortly with an update and to discuss your request in more detail. Thank you, The Shippo Support Team

Response from Shippo· Jul 28, 2026

Hello Vladimir, Thank you for sharing your feedback. We're sorry to hear about your experience with the insurance claims process. We understand how frustrating it can be when documentation requirements feel extensive, or timelines feel tight, especially when you're trying to resolve a loss. Insurance claims do require specific documentation and come with filing deadlines, which we know isn't always convenient. That said, we'd welcome the opportunity to review your specific situation and see if there's anything we can help clarify or address. Please reach out to us directly so we can take a closer look: https://support.goshippo.com/hc/en-us/requests/new  We appreciate you taking the time to share this feedback. – Shippo Support