ShippoReviews of goshippo.com

Shippo does not make it clear when purchasing UPS shipping that UPS will bill directly. When UPS sends an invoice, the charges are egregiously higher than what Shippo quoted. Example, a UPS shipment Shippo said would cost around $9 was billed by UPS at over $40. I ignored the first several invoices from UPS because I had no idea Shippo wasn’t charging me for them and assumed it was a scam. Just got a collections notice from UPS for over $100 when I’ve never bought more than $30 total in UPS shipments via Shippo. This is dishonest at best.

Tried to ship a package to mexico twice, first UPS then DHL. Asked for a refund and was denied, recently reached out to Shippo for a reason why. And they said you only have 2 weeks to ask for refund. And left it at that. Don't use shippo, shopify has its own shipping service. Plus I'm sure there is more companies.

I used this service once to send my brother some cookies, and I just, well over a year later, got an invoice from UPS for $255 and change with my name on four shipments that I never made. I don't even know anyone in Illinois. Is it Shippo's fault? Maybe? I don't know because there is no chat or phone number to call. I went straight to UPS. They zeroed out the invoice and are cancelling the account number for me. Will never use this service again. There is also no human available to help. One thing in their favor is that the cancellation process was fairly straight forward. Edit: Turns out UPS couldn't cancel the account because it was created by Shippo. I cancelled my Shippo account, and hopefully that will be the end of the matter. Next time I think I'll just go to the UPS store.

I urge caution before using Shippo as a third-party mailer for international shipping. You may be charged for unexplained customs & handling fees for which Shippo will provide you no documentation and for which the actual mailing party (like UPS) will be baffled b/c they have no record of the charges claimed by Shippo. A month after a package was shipped via Shippo to Canada, I was charged over $100 worth of customs & handling fees - about six different charges - for which neither Shippo nor UPS could provide any paperwork/ proof. The charges came directly from Shippo themselves. No one would provide me with proof that these charges were made to Shippo on my behalf, which should be standard if they were then charging me in return to reimburse them. What's more, when I dropped the package off at UPS, I consulted with a rep to make sure all paperwork was in order & that I wouldn't be liable for any customs fees. A month later these fees were deducted from my credit card with no prior notice or invoice. No receipt/ documentation from Customs was provided. The only "proof" that was provided were bullet pointed charges typed into the platform by someone at Shippo. When I inquired about these charges, I received one standard response from Shippo. It then took Shippo FOUR MONTHS to respond to me. At that point I'd already closed my account & forgotten about this aggravation, deciding to just let it go. In the customer service email four months later, "Stephanie" said that I WAS erroneously charged & that neither she at Shippo nor UPS could find a reason or documentation where I'd been charged by customs. But she stated that even though Shippo recognized these charges were in error that the company wouldn't reimburse me for the charges or do anything further - although I could open a new claim for investigation if I found the recipient was also charged, but no guarantees. I responded asking if I was reading her email correctly and that Shippo was admitting it knew I was wrongly charged but would do nothing to make it right. She responded that, yes, I had been erroneously charged but that Shippo wouldn't reimburse me for the false charges - no matter who made them erroneously. She confirmed that was correct, then proceeded to close the ticket so that I couldn't give a customer service rating directly to Shippo. Very disappointing, to say the least, but I'll let this go and move on to work with a competitor in their space, of which there are many. I just felt the need to warn others of the possible complications of using a third party shipping platform when shipping internationally. And also, if you ever find yourself in need of customer service from Shippo, don't even bother. Just move on.

Absolutely horrible customer service. Lied about when a package would arrive then closed completely so there is no way to fix the issue. Now my frozen package is going to melt over the weekend and shippo couldnt care less 0% chance I will ever use them again. This package is going to an NFL player and I dont know what Im going to do to fix this but shippo doesnt even care enough to answer. Do yourself a favor buy directly through UPS or Fedex. Your rates will be the same but you will actually be able to talk to real people unlike with goshippo THESE PEOPLE SUCK!

Shippo used UPS to ship a framed lithograph from Georgia to Las Vegas. The litho was packaged by a professional packager. UPS crushed the package and threw the original lithograph away. Negligence and incompetence to the Nth degree. What a waste.

BEWARE immediately after you sign up with SHIPPO they lock you account and tell you to contact support. After you contact support they tell you your account was flagged for security reasons. This is not actually true. They are doing this to all new users. But they make you feel like you are suspicious. The support team will tell you you must provide a verifiable photo ID (driver license, passport etc.) in order to unlock your account. They will tell you they do this to keep their customers safe. I asked SHIPPO support and privacy team basic information about how they can ensure me that my personal information is safe, what data they keep on record from my ID, and how long they keep my data for. The support and privacy team took 3 weeks to respond to me and they ignored my questions and simply told me they need to ID to keep customers safe and I don't have to be a customer if I don't want to be. Dear Shippo, Trust is a two way street. If you want my ID to keep your customers safe, Then you need to offer me some safety assurances around what you are doing with my personal data. For all we know SHIPPO is selling your ID's on the black market. Their privacy statement mentions absolutely nothing about collecting user ID's nor what they do with the personal data. Stay aware from this company if you do not want your identity stolen. EDIT: IN RESPONSE TO SHIPPO REPLY Firstly, I created two accounts and both were flagged to provide photo ID before ANY order were made. The comment from Shippo saying labels created over $100 get flagged is no true. Secondly, after the many weeks of emailing, the response from Shippo here is the first time I have been advised that ID's are not stored.

THIS IS A SCAM. THEY TOOK ALL MY INFORMATION (ADRESS + PAYMENT+ CREDIT CARD) AND SAID THEY NEED MY ID PHOTO TO CONTINUE. THIS WEBSITE IS GATHERING YOUR INFORMATION. STAY AWAY FROM THEM.