Neil G.
Posted
THEY CLEARLY DO NOT CARE ABOUT THEIR CUSTOMERS!
They haven't shipped my order and will not respond to all communication attempts. They sure collected their money immediately though. Just terrible.

Average
29,446 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
Showing 8,662 reviews with 1 star · Clear filters
Neil G.
Posted
They haven't shipped my order and will not respond to all communication attempts. They sure collected their money immediately though. Just terrible.
JULIE
Posted
This company is a scam!!!!!!!!!!!!!!!!!!!! The phone number is out of service when I have tried to call and see where is my order or to get my money back. This company has not answered my many emails either.
Response from GoPupSocks· Oct 11, 2019
Hey Julie, Thanks for sharing your feedback with us. I do apologize that you have not had the best experience so far. We are a completely web-based company, however, you can reach us through our email, or live chat on our website. We value your business and we love seeing our customers happy. Please email our team at [email protected] for a resolution. We look forward to hearing from you as we would like to rectify this issue as soon as possible. The PupSocks Team
Stephanie
Posted
Placed on order 3 weeks ago. Order is sitting in limbo somewhere. Company will not respond to any of my inquiries about the location of my order, although they took my payment quickly. I ordered two pairs of socks as Christmas presents for family, and can't even get a response if I will receive them. I have sent inquiries daily, and I get no response. Very disappointed that I trusted this company.
Lauren V.
Posted
Terrible quality all around
Kim
Posted
I placed an order 16 days ago and my order still says "in process" even though processing time says 7 days. I have requested an update 3 times now with no response from anyone. The customer service is awful. My order was over $100 and I am shocked at the lack of response. I'm so disappointed with this company.
Kenneth P.
Posted
It’s been almost 3 weeks since I ordered and no one is responding to my inquiries about it.
JohnandLaurie R.
Posted
Same exact problems as everyone here. Writing a review because I hope nobody else falls victim to the social media advertising that this company is doing so much of. They are obviously not staffed to handle things and shouldn’t be promoting if they don’t have systems in place to handle the volume. Hoping to get the socks before Christmas, but am ready to file a disput with my credit card company to get my money back. I also have had no success with emailing their customer service dept.
Denise G.
Posted
I still have not gotten my order nor have I gotten any response to my inquiry and there is no phone number to call.