GoPupSocksReviews of gopupsocks.com

Late delivery. Pictures are dark and didn’t put full pic on socks. Can barely tell what one of the pics is

I ordered two pairs of socks. One pair came correctly and the other had a dog that I have never seen before. This was not a user error because I uploaded the same photo for both pairs of socks. I reached out to the customer service department and have not heard back from them.

I attempted to order a pair of socks with the faces of our two dogs. The socks arrived with what looks to be silhouettes of a single animals face, not resembling my photos at all. I immediately reached out to customer service and have not received a response.

My product was “delivered” but description was incorrect as I don’t have a front porch. All our deliveries are to our mail room. It was not delivered to our mail room. I have emailed customer service several times and still no response and no product. I requested a refund and no response that either.

Ordered 4 pairs of socks for Christmas gifts. Only like the outcome of 1 pair out of the 4. I have been contacting customer service since the day I received the socks to remedy the problem with no follow up from customer service. One pair of socks has the dogs ear left out of the cropping on one side. On two other pairs that were of our bunny, the bunny is much darker than the picture I sent & should have been much lighter on the socks. Per the website, they would replace or correct socks and ship new ones within 7 days. I contacted them starting on December 17th about the issues and still no results. It is now January 5th which 19 days since my first contact with customer service. I have tried to give them a fair opportunity to correct the problem but am still waiting for some results.

The wrong socks were sent to me—totally different order number, color, and different dogs than my own on the pair of socks that were sent to me. I meant these as a gift for my girlfriend, and I’m extremely disappointed! With no clear information regarding returns or refunds, this has not been a great experience at all.

I got the wrong order. I ordered socks with cats on them. I got socks with a dog in it. So far no response from Customer Service except for a "we're very busy, we'll get back to you" email. 3 days and still waiting.

My socks never arrived at my address. (Germany)