Average
29,446 reviews
GoPupSocksHonesty, pricing, process and quality scores appear once 5 customers have rated them.
GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
Showing 1,998 reviews with 3 stars · Clear filters
customer
Posted
The socks were cute and the photo quality is nice but the socks are ill fitting and uncomfortable.
Response from GoPupSocks· Feb 5, 2021
Hi there, I am sincerely sorry that you did not find satisfaction in our products. Here at PupSocks we value our customer's satisfaction. I am going send a follow up email so that I can further assist you in this situation. Again, I am so very sorry for any problems this may have caused you. The PupSocks Team Saiyonna
customer
Posted
The sock fabric is weird and plastic-y, more of a novelty than usable socks. Image cropping was fine.
Response from GoPupSocks· Mar 18, 2021
Hi there, First, we would like to thank you for your most honest feedback! We really appreciate your review. We are very happy to hear that you were pleased with the cropping of the image. You are absolutely right! Our socks are meant to be a fun and personal novelty product. We thank you for choosing PupSocks! Please contact us at [email protected] should any further questions, comments or concerns arise. We'd be more than happy to assist! The PupSocks Team -Courtney M
customer
Posted
Delivery missed the Christmas target. Product was good
Response from GoPupSocks· Jun 8, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad that your order was successfully delivered and you were satisfied with your order! Please contact our team directly at [email protected] should any questions, comments or concerns arise. We’d be happy to help! The PupSocks Team
Rebecca
Posted
Love the finished product of the socks - super cute! They however took a month and a half to get to me even though when I ordered them the website had indicated they would arrive in time for Christmas.
Response from GoPupSocks· Jun 8, 2021
Hi there, Thank you for your review! We are very sorry to hear that you experienced delays while awaiting the arrival of your order. We are, however, glad that your order was successfully delivered! We love to offer you a discount on your next order. Please use [TRUST20] for a special discount at checkout. Please contact our team directly at [email protected] should any questions, comments, or concerns arise. We’d be happy to help! The PupSocks Team
customer
Posted
they're cute, a gift for my mom, but they aren't nice comfortable socks. she will likely never wear them, so i do regret my purchase overall.. they are a strange material.
Response from GoPupSocks· Jul 20, 2021
Thank you for your review! We apologize that the sock material used is not to your liking. The material that is used to make your custom-made product is material that allows the ink to absorb into the material for long-lasting results. However, we do have other products that we custom-make and we are sure you'll love them at www.gopupsocks.com.. We'd like to extend a special code for your next purchase ( TRUST20 ). Thank you for your honest feedback. Feel free to contact us directly with any questions or concerns you may have at [email protected]. The PupSocks Team
Some Guy in H.
Posted
If it was a review based purely on the products I received, this would be a 4 or 5 star review - they're great. The reason for the 3 stars is due to the massive delay in receiving them. And here's the thing: I only needed to know a truthful estimation of the date to expect. I ordered them around Dec 2nd and the estimator was showing I'd receive them around the week of Christmas. I felt it was a bit optimistic given it was the holiday season (not to mention a raging pandemic) but I took it at face value. I didn't receive the package until Jan 9th. I would have still provided a 4/5 star review if that was communicated to me upfront (and yes, I still would have purchased them as well). I'll still probably purchase products in the future.
Response from GoPupSocks· May 18, 2021
Hi there, Thank you for your review! We are terribly sorry to hear that you experienced such delays while awaiting the arrival of your order. We truly appreciate your most honest feedback. In an effort to accommodate for the delay with your order, we would like to offer you a 20% discount to be used on your next order with us using the coupon code TRUST20. Be sure to enter the code prior to entering any billing or shipping information to ensure the discount applies. Please contact our team directly at [email protected] should ay questions, comments or concerns arise, as we'd be more than happy to assist you. The PupSocks Team -Courtney M.
customer
Posted
Almost took a month to receive them.
Response from GoPupSocks· Sep 2, 2021
Thanks for your review. We want to send our sincerest apologies for the inconvenience you faced during this past holiday season. We appreciate your feedback and will use it to improve. Thank you. The PupSocks Team
Ohiopups
Posted
I gave a 3 star review because: 1. The material of the socks was not something I found to be comfortable or even flexible. 2. Sizing was wide and overly big. *The picture of each dog was super cute and well done. The product took a long time to get BUT that was by NO means the company’s fault. These are definitely different times and this company got the socks successfully delivered.
Response from GoPupSocks· Sep 2, 2021
Thanks for your review. We want to send our sincerest apologies for the inconvenience you faced during this past holiday season. We appreciate your feedback and will use it to improve. Thank you for your honest review. The PupSocks Team
