GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks Reviews | Read Customer Reviews of gopupsocks.com

GoPupSocks reviews

Showing 1,998 reviews with 3 stars · Clear filters

Taushasunshine
Posted Oct 30, 2018
Not impressed with the material these…
Not impressed with the material these were made of. Cute, but won’t buy again
Response from GoPupSocks· Oct 31, 2018
Hi there Taushasunshine 🌞, I apologize if our product did not meet your expectations, and appreciate you taking your time to share your concerns. I do understand your frustration with the quality of the socks, We are working very hard to improve within the company on this and I do apologize. It is a privilege to have our customers and our team strives to provide nothing less than the best. ✨ ~ Nyla from the PupSocks Team 🐾
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Denise
Posted Oct 29, 2018
50/50 opinion
I ordered two sets of socks and LOVED the first pair, however I didn't love the second pair. The photo of my cat had the head and chest and didn't look as nice as the other pair with just the head. In all of the examples it was just the head and not the chest too. So the second pair of socks look sort of like an arrowhead with a face. While it's not bad, just wasn't thrilled with the second pair of socks.
Response from GoPupSocks· Oct 29, 2018
Hello Denise, We are so excited you Love the socks. We could not be happier. We absolutely love the fact you are satisfied with your order. My top priority is how we neglected to embody your beautiful cat, and for that, I sincerely apologize. 😢 will personally have someone reach out to you to find a way to rectify this for you.👩‍💻 Your reviews are what make us a stronger company and keeping a smile on your face is our priority. ✨ Keep being amazing! ~Nyla from the PupSocks Team 🐶
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Cathy G.
Posted Oct 29, 2018
First of all the idea of your…
First of all the idea of your puppies/people on your socks is a 5 star. The reason for the 3 star is because there should be some assitance from your customer service team on what picture to use the color of socks that would go best. I have a black/brown dog and white dog and I used the purple socks; I do not like the quality of the pictures on the socks. Once you upload the picture and choose the color there should be someone emailing/calling you to let you know it will not look well let's try another picture or sock color. You should at least get some sort of sample of your product what it will like like and then you can decide if you would like to go forward. The cost you are paying you should be able to have that option. Once you place your order they take your money and then wait for the end result. Other than that they said it woud take 2 weeks and it did. If you have a lot of great reviews I hope you take this feedback and do something with and make some changes.
Response from GoPupSocks· Oct 29, 2018
Hiya Cathy, I apologize if our product did not meet your expectations, and appreciate you taking your time to share your concerns. Our goal is to provide a high-quality novelty item and an exemplary level of customer service. 💎 Our team works very hard to make sure every customer is happy even if it means going above and beyond. Based on your review we didn't meet our goals, however, we are able to learn from our experiences and will move forward in the corrected direction.😅 I see how some colors, patterns, and designs may be a bit misleading and I understand how frustrating it may be to not be able to see a proof of product before purchase. Each photo is hand edited and cared for, so it is definitely a more nurturing process which sometimes the process won't allow for other luxuries. We work very hard and diligently to rectify issues customers don't see fit. Rest assured, we are working to improve our products and services in hopes of exceeding our valued customers' expectations. 💙 ~ Nyla from the PupSocks Team 🐶
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Linda Lewandowski D.
Posted Oct 27, 2018
Not happy with Galaxy background
I loved getting my dog's face on a pair of socks for my daughter, but I don't love the galaxy background, and I fear my daughter won't love the socks, when I gift them to her on Christmas. I was planning to order another pair, with our other dog's face, but I dont want to get that same background, so I likely won't order again.That is A LOT to pay for socks in the first place, but then to be unhappy....
Response from GoPupSocks· Oct 29, 2018
Hi there Linda, I want to take the time to thank you for considering our company to put a smile on your face, and I am so sorry we did the exact opposite. I am so sorry to hear that you don't love your socks! 😢 We have definitely made some major improvements and continue to evolve every day. In our efforts to ensure you that we are trying to do better by our amazing customers, here is a code for 20% off your next purchase if you decide to give us another chance. (CODE: TRUST20) ~Nyla💕 from the PupSocks 🐶
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Parker A.
Posted Oct 26, 2018
they’re cute but not a big fan of the…
they’re cute but not a big fan of the material:/
Response from GoPupSocks· Oct 26, 2018
Hello Parker!! Oh no, so sorry to hear that you were disappointed with the quality of your socks 😕We are striving to improve our products every day in an effort to meet and exceed our customer's expectations! We do hope that you give us another try in the near future. When you do, please use discount code [TRUST20] to receive 20% off your next order. We appreciate your business and thank you for your review! Joshua from The PupSocks Team🐾
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DIANNE G.
Posted Oct 26, 2018
Wrong pup, then poor photo crop
Was sent socks with wrong dog initially. I sent photographs of socks, order and the photo of correct dog. They then sent socks with the correct dog, but cropped so much it doesn't look like him.
Response from GoPupSocks· Oct 26, 2018
Hi there Dianne🐾, I am sorry to see that the cropping of your pet's head didn't turn out as you had anticipated. Thank you for leaving us feedback as we are continuing to improve every day. We strive very hard to meet our customer's expectations and will have someone reach out to you very shortly to rectify your issue. Again we are so sorry! ~Nyla from the PupSocks Team 💕
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Maria
Posted Oct 23, 2018
I still haven’t received my package so…
I still haven’t received my package so delivery times are slow . But hoping the product is worth it when I do get it !
Response from GoPupSocks· Oct 24, 2018
Hi Maria! Thank you for your purchase with PupSocks! We are so sorry to hear that you have not received your order yet! Typically international orders can take 5-20 business days to arrive at your door once they are shipped. We want nothing more than for our valued customers to receive their orders in a timely manner and are working our paws off to ensure that. Rest assured, our products are worth every penny and we are sure you're going to love it 🐾 One of our customer service representatives will be reaching out to you shortly with an update on your order! Thanks again. -The PupSocks Team
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Snoopy
Posted Oct 21, 2018
Socks are a weird shiny fabric not what…
Socks are a weird shiny fabric not what you’d expect for socks. Pictures don’t look nearly as nice as on the website.
Response from GoPupSocks· Oct 22, 2018
OMG!! We are so sorry to hear that the quality of our socks was not to your liking. We strive for customer satisfaction and your helpful review lets us know that we haven't reached our goal of 100% customer satisfaction just yet. After looking at your order details, the photo printed on the socks reflects the photo that was uploaded, however, in efforts to accommodate you, here is a 20%off code to use if you decide to give us another chance. (CODE:TRUST20) Again, thank you for your feedback! -The PupSocks Team🐶
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