GoodBuy GearReviews of goodbuygear.com

I purchased 2 items from them, one was as described and correct. The other one had the right box, so I assumed it was correct inside. I opened it after 14 day return window and it’s the wrong color Babyzen Yo-yo color pack. They don’t have a phone number and only representatives from overseas (you know how that goes). They could not offer me refund or replacement or free shipping for me to buy a different color pack. I have never dealt with a business who would not correct their own mistakes. Stay away! It’s not worth my time at this point but I’m writing this review out of a pure principle and to advise others to be very careful with this business.

DO NOT PURCHASE from this website - Horrible customer service When I purchased from this website, I was hesitant since they don’t share specific pictures, nor do they provide accurate description. The only thing they mentioned was its open box and unused. I specifically sent an email to their customer service team and asked if I could return the product if dissatisfied and they said I could but needs to be within 14 days since they are a small business. This was acceptable and went ahead and purchased it. Upon receiving the product, it had clear signs of usage and obvious functional flaws. When I requested a return within 3 days of delivery, I was asked to provide videos and photos of everything. When I did, they justified it saying this is all normal and provided fine print on why they couldn’t accept returns. I clearly checked with them before hand for the same reason. Save yourself the hassle and buy from any other website. Even Facebook marketplace is better than this since you could atleast look at what you are buying. I would give this 0 stars if there was an option to do so.

Save yourself and do NOT purchase from Goodbuy Gear. This is not a credible store, nor do they abide by their own policies they apparently make up on their website. I purchased a Stroller board for my Britax B Free stroller from there a few weeks ago. I wanted to make sure it would work with my stroller version, so I read the description diligently and it read "Universal Stroller Board" which would indicate to anyone with a dictionary that this version would be universal with any Britax stroller. I was still on the fence with purchasing, but read that they offer a "Gear-antee" on anything purchased from their site, offering a refund, so I spent $80 plus shipping for the board feeling confident in the policy. Come to find out, it won't fit our stroller version. We noticed the box did not read "Universal" so it was mislabeled on the website. I promptly sealed it back in the original packaging unused, and went on a search to find out how to ship it back to GoodBuy Gear. Lo and behold, they have NO customer service phone number. You can only send a message and hope to be written back. I explained my issue, and awaited said return email. Victoria promptly wrote me back, which I was surpised to as she was unaware of our issue, quickly stating that their would be no refund as this not fall under their return policy. I wrote back again, stating the issue and the Gear-antee. She asked me to send a video and version of my stroller. I did as asked. I was promptly written back there would be no refund. Astonished and bewildered, as apparently what they have on their site was mislabeled, and the "Gear-antee" is just a gimmick to get unsuspecting customers to purchased from their site. Beware. Their products are mislabeled, and they do NOT offer refunds.

We ordered 3 items from good buy gear and were discussed with what we received .one item was missing one item smelled so bad we opened and closed the box the 3rd was a expired baby item we spent $118.99 and paid return insurance we boxed the items in the boxes they can in and returned them that day .The USPS informed us no secure location available. Nit a reputable company

Purchased a floor seat that was marked "like new". Product arrived with food still falling out of its crevices and severely stained. Upon trying to return the product Goodbuygear tried their hardest to get me to take a partial refund to keep the product. After pushing them to provide a refund just as their policy states they finally sent me a return label. Nearly two months after I returned the product I still hadn't received the refund. I had to email them twice to get them to process it. Their process felt awfully convenient as most people would have not gone to the lengths I did to recoup their $65.