Great
795 reviews
GoldStar Trust CompanyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 23 reviews with 2 stars · Clear filters
customer
Posted
Was on hold over an hour several times trying to get transfer completed.
Response from GoldStar Trust Company· Aug 3, 2022
We are sorry to hear about your experience regarding your account with us here at GoldStar Trust Company. We will be reaching out to discuss those concerns with you. Thank you,
V. E.
Posted
Very disappointed that they stopped working with GoldSilver.com IRA contributions and sell backs. GoldSilver.com has been a long time trusted metals dealer and GoldStar has been a long time trusted custodian for IRAs. GoldStar changed their policy recently stating that they now expected GoldSilver.com to send payment before they would release metals upon sell-back. GoldSilver.com said they have always send the funds once the metals were delivered to them. They said this is the way most metal dealers operate and that they were trying to work with GoldStar Trust, but have not gotten any flexibility from them. Goldstar Trust says they have this policy to protect their clients. And GoldSilver.com says they would have to put up their own funds prior to receiving the metals back and feel they are risking their money if GoldStar Trust does not send the metals or if the customer changes their mind. I had a merged phone call with both companies on the line. Neither company was willing to budge on their policies even with my permission to release in either direction. So as the customer to both companies that I had full trust in, they apparently don't trust each other enough to do a work through. So I feel both companies have failed me.
Response from GoldStar Trust Company· Jul 29, 2022
At GoldStar we try to provide the best possible service to our clients. We apologize for not meeting your expectations. A manager will be reaching out to you. Thank you, GoldStar Trust Company
Matt in R.
Posted
Not Liking the $25 Paper Statement Fees
Response from GoldStar Trust Company· Feb 25, 2022
We appreciate your feedback and would like to speak with you regarding your concerns. At GoldStar we try to provide the best possible service to our clients. We apologize for not meeting your expectations. We will be reaching out on Monday. Thank you
Jerry Leon Colby J.
Posted
Hello my name is Jerry Leon Colby Jr. I would like to know if you can help me out with my winnings please I am so far in debt I cannot help my mom out with bills and I will try my best too do everything for my winnings ok
Response from GoldStar Trust Company· Jan 14, 2022
Hello, Jerry. We’ve read through your review and believe there is some confusion, as we do not provide the services you mention. Perhaps this review was intended for another business? Please call us at 800-486-6888 to further discuss.
Edgar Gorrero R.
Posted
I called last week to finalize my paperwork on opening a new account. The representative said she will email me the forms to sign to complete the process and still today I haven't receive anything. I've emailed my concern over the weekend and no one responded. Please advise, thank you. v/r Ed
Response from GoldStar Trust Company· Mar 16, 2021
Hello, We appreciate your feedback and would like to speak with you regarding your concerns. At GoldStar we try to provide the best possible service to our clients. We apologize for not meeting your expectations. We will be reaching out shortly. Thank you
Daniel Clay P.
Posted
It took way to long for the funds to transfer.
Response from GoldStar Trust Company· Feb 24, 2021
Hello, We understand your frustration and apologize. The standard processing time to complete a transfer via check is 14 business days. The amount of time also varies with who your current custodian is. We will be reaching out to you shortly to answer any further questions you may have. Thank you
Tommy
Posted
Either your staffing model wasn't able to adjust for Covid or your call center hold times of 10, 15, 20+ minutes is horrid. In particular given your model that to setup online accounts you HAVE TO call in. Wired funds from Schwab or any Financial institution should be same day received which was not the case. Wired on 02/02/2021 and spoke to your call center as of 02/03/2021 and it's not in my account.
Response from GoldStar Trust Company· Feb 3, 2021
Hello, We appreciate your feedback and would like to speak with you regarding your concerns. At GoldStar we try to provide the best possible service to our clients. We apologize for not meeting your expectations. We will be reaching out shortly. Thank you
