Poor
681 reviews
Gold and CherryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Gold & Cherry, Delaware USA based company since 2014. Innovation awards winner for designing and creating one of a kind smart solutions for Apple products including Smart cases for the iPads, iPhones and the Apple watches as well as premium keyboards, hubs, desk station and other accessories.Why US? GoldandCherry.com Provides professional hardware and professional customer service to provide 100% satisfaction guarantee for our clients along with3-8 days Super fast Free shipping from 🇺🇸 USA for Domestic & Worldwide orders.Want to consult with our iPad specialist?Email [email protected] +1 (302)278-0255
Gold and Cherry (goldandcherry.com) has 681 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 323 reviews with 1 star · Clear filters
Stephane I.
Posted
Gold and Cherry are crooks! They send you opened packages when you are buying a new product and if you return, they claim it was opened and not in good shape!
Response from Gold and Cherry· Sep 10, 2023
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please email [email protected]
jason james M.
Posted
2 months passed warranty and my 280$ gold watch band is half silver, offered a 25% discount to purchase again. no thx
Response from Gold and Cherry· Aug 31, 2023
Hi Jason. I'd like to bring to your attention that the watch band you've acquired is crafted with a gold-plated finish. It's essential to be aware that this plating can experience a reduction in its shine over time and may exhibit slight tarnishing. This phenomenon occurs due to the interaction of the gold with moisture and the air, ultimately resulting in oxidation. It's important to note that as you wear the watch, it's natural for particles such as dust, dirt, and oils from your skin, moisturizer, and fragrances to accumulate on the gold plating. This accumulation can contribute to the gradual loss of luster, leading the jewelry to appear less vibrant or even darker in color. To maintain the splendid appearance of your watch band, we recommend periodic cleaning using a mild jewelry cleaner and a soft cloth. By doing so, you can help preserve the brilliance of the gold plating.
Consumer
Posted
Wouldn’t recommend buying for this seller as they fail to respond to emails. Sent the goods which were not delivered. Asked for a refund as the receiver would no longer be at the address so they just reshipped the product again and totally ignored my 5 email requests. They won’t respond to my requests for a refund and have gone silent. Certainly not 100% customer satisfaction. Just don’t expect any customer service from them once they have your money. So I now have no product that cost me a lot of money and customs duty I wasn’t expecting to have to pay. The response received from the supplier 8 August is very misleading because there was no miscommunication because they replied to me with, Refund denied and return the goods”. All correspondence with them has been via their support email and it has just been appalling. Their response is a save face attempt. If they were genuine they would have emailed me instead of me having to contact them and wait until they decide to reply again.
Response from Gold and Cherry· Aug 8, 2023
Sorry to hear that. we probebly had miscommunication about the issue. as we wanted to resolve this and for fact sent another package with no question as part of our guarantee. if there is no one on this address we can definitely offer additional help please reconnect on email to [email protected] ask to have this escalated to manager support level so can resolve this.
Samantha R.
Posted
I purchased an IPad case and the one they sent didn’t match the description or the picture on the box. In the mean time my credit card was hacked and I was issued a new one. I returned the case and told them what was going on and they ignored any comments about my payment method and issued the refund. The phone number they have for customer service is SPAM and there is no way to talk to anyone.
Steve H.
Posted
If I could leave a zero, I would. This company actually sent me a used iPad case. When I started the return process, they handed me off to a third-party… monkprotect. The first thing month protect did was offer to have me keep the damaged and used case for a 25% refund. When I declined that, they declined my return and told me they would not refund it, nor give me a replacement. Please… Do your due diligence before you do business with this company. It’s obvious that their number one goal is to make themselves and Gold & Cherry as much money as possible. It’s quite possible that you are next in line to receive a damaged, used item, and they will refuse to make it right.
Heather S.
Posted
What a terrible design, my ipad always falls out of the case. The little wheels in the bottom do not hold it. Please do not waste your money! Do n to be a fool like me.
Response from Gold and Cherry· May 22, 2023
sorry to hear you have a fitting problem, It is sounds like a wrong size case for that iPad. contact [email protected] for help to replace the model.
Mary E.
Posted
I purchased an IPad case that was the wrong size. Returned the case via FedEx and they were suppose to send the correct size. They received the return package on May 4th. Sent them a copy of receipt. Still no case. Elle has been no help and doesn’t answer emails or voicemails!
Response from Gold and Cherry· May 22, 2023
Sorry to hear you have a fitting problem. we are happy to replace you on this. please contact [email protected]
Sara M.
Posted
Return was made difficult and complicated not to mention lengthy. My refund was not full amount even thought product was returned unused and in perfect condition. I would never purchase product from this company and do not recommend any one else either. It was unfair refund.
