goLanceReviews of golance.com

Response from goLance· Apr 15, 2025

Hello King Prince, I hope you're doing well. When you have a moment, could you please reach out to me at [email protected]? I’d love to hear more about your experience and see how I can assist you with any questions or concerns you may have. Looking forward to connecting, and I hope you have a great day! Kind regards, Nick & the goLance Team

Response from goLance· Oct 30, 2020

Dear goLancers, We've always been the good guys of the freelance industry who treated win-win solutions as their top priority. We embrace and welcome any kind of constructive criticism that can help us improve the quality of our services. However, in this particular case, you should hear the other side of this review's story, its motivations and intentions. We found ourselves in the middle of financial disputes between the reviewer and his ex-wife. The reviewer tried to manipulate our system and by doing so, he clearly violated our Terms of Service. We made attempts to return the funds via ACH, only to be later notified that the ACH had been rejected by the bank through a dispute. We tried to report this review for defamation reasons. Trustpilot team informed us about their new policy on focusing on the "context" rather than the "keywords." The reviewer used the variations of the word "scam" three times in his review that was put back online. Normally, we would say we're sorry our user had a bad experience and we'd do our very best to try to work it out. At the same time, we can't and won't allow to be extorted, defrauded or manipulated in any way and circumstances. We will continue to protect the interests of our clients and freelancers by ensuring the safety and transparency of our platform. Your trustworthy goLance Team

Response from goLance· Apr 10, 2020

GoLance charges the lowest flat freelance service fee in the industry - 7.95%. There are no costs to clients, including payment processing fees. Your review contradicts itself. First, you say that we "are charging FEES and not telling you about it," and then you say that we "advertising claims they are about reducing fees." Respectfully, but this doesn't make any sense. It's really difficult to understand how you possibly got the impression that there are no fees at all for freelancers. GoLance is absolutely free for clients, but freelancers have to pay a flat service fee that has been reduced more than once.

Response from goLance· Apr 15, 2025

Hello Allyce, I hope you're doing well. When you have a moment, could you please reach out to me at [email protected]? I’d love to hear more about your experience and see how I can assist you with any questions or concerns you may have. Looking forward to connecting, and I hope you have a great day! Kind regards, Nick & the goLance Team

Response from goLance· Feb 3, 2020

Robert, It's not easy working as a freelancer. That's a fact. Regarding the available jobs, it's very likely that there aren't too many projects in your field of expertise and interest. However, we're the fastest growing platform in the industry. Things are changing quickly to the advantage and benefit of our clients and freelancers. Our word of advice and honest wish would be for you to stick around. GoLance Team

Response from goLance· Jan 29, 2020

Ilyas, Security has always been our top priority. All users are required to go through our verification process. Our security procedures apply to both clients and freelancers. It is in your best interest to comply. We understand how you may feel about it, but we can't stress enough how important these measures are to ensure the top level of security for our users. Thank you for your understanding and willingness to consider writing a new review that reflects our efforts in this matter appropriately. GoLance Team

Response from goLance· Apr 15, 2025

Hello, I hope you're doing well. When you have a moment, could you please reach out to me at [email protected]? I’d love to hear more about your experience and see how I can assist you with any questions or concerns you may have. Looking forward to connecting, and I hope you have a great day! Kind regards, Nick & the goLance Team

Response from goLance· Aug 28, 2019

Hi Victoria, our company is the freelance/payment platform that your client used to pay you for service. We don't see a contract in our system that wasn't fulfilled. We cannot make our clients continue to work with freelancers or guarantee payment to you without a contact though our system. We hope you reconsider your 1 start review. We understand you have an issue with your client but bad reviews really hurt us and we are not in a position to mitigate between you and your client.