BIOVERSEReviews of gobioverse.com

Don’t order from them is probably not even the real medication and they don’t honor their satisfaction guarantee promise

This is my final review for bioverse. I think bioverse has finally given up on me. This journey started on 18 Nov and it is still the worst company I have ever dealt with. They continuously tell me how sorry they are and have escalated it to who ever. They were over three weeks late with my medication and then when it showed up, the dosages were incorrect from what they prescribed. This was a week and a half ago with no movement with a solution. I have notified my credit card company and put a block on my credit card ( had to for what I have read here) and put in a claim for services not provided or product not received. I have reached out to bioverse and have given them plenty of opportunity to make this right. I have provided my credit card company with all correspondence and photos that I've had with bioverse. My credit card company has already credited my account. Good luck to anyone dealing with these guys.

Received 2nd order sent “overnight” 5 days after shipping date - no longer cold and was told by the company via e mail the shipment was unsafe to use. They requested specific photo’s of shipment on 112724 to initiate an escalated process to re-send script within 5 business days and initiate incident report. This was the last time I heard from them - have sent repeated e-mails and phone calls with no response whatsoever. Today is 121124.

I have been trying to order and had several problems. Completed app and it stated credit Card was incorrect. I reviewed account number and date and all were correct. I know my account balance is $9,000 under my limit. Called bank and no problem. Started all over re-entering all info again. This time it said the state I listed was not the same I listed the first time, yet it was the same. It wouldn’t let me proceed further so here I am getting multiple emails from Bioverse stating I haven’t finished. Exasperating!

The first prescription/ process was good. Easy to get my prescription and providers were quick to respond every time. When it was time for a new medication order with an increased dosage approved by my provider, everything changed. They have already charged me for the new medication order and keep telling me they are going to expedite my order, yet I have been without medication for over 3 weeks now and still no follow up from the pharmacy saying my order has been shipped. At this point I’m going to file a complaint with my credit card company and request a refund. Extremely poor customer service on the second go round. Stay away from this company.

I went through the screening process and was approved to purchase from Bioverse. At the time when I was approved the "subscription" was presented for payment as 10Mg per quarter. As of my cancelling the plan my profile still shows my "subscription: as 10Mg per quarter. I received two vials with 2.5 Mb each. I responded immediately seeking to resolve the perceived discrepancy. After multiple attempts to get resolution I was told the "subscription" was for two 5Mg vials each containing 2.5. This was NEVER communicated prior to the purchase.

I paid for a three month prescription and they only sent me two vials. Initially they tried to say that the second vial was for two months but it was not! I knew it was not possible because the level of liuid in the vial was minimal and in fact, I completed it in one month. In addition, my messages in the portal from them upon approving the prescription say I will receive 3 vials! I have sent numerous emails and called dozens of times trying to get either my third vial or a refund and I get nowhere. They keep promising to have a lead supervisor look into it and I never hear anything back. I have called and left messages that are never returned and when there is a response it is usually an automated reply telling you to message them in the portal except nothing happens there either. This has been going on since October of 2024. my issues sound similar to other posts on here so it is not an isolated incident. I would never use them again!

Well I am a victim of this company. They have done all the things posted here to me. My order has been pending for "Provider Review" on my 2nd order since 10/25/2024. My credit card co. is refunding the money and will contact Bioverse.