Great
56 reviews
Go PowertrainHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Providing one stop sourcing, quality parts, competitive pricing and hometown customer service! We are your Ultimate Powertrain Source.
Go Powertrain (go-powertrain.com) has 56 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 11 reviews with 1 star · Clear filters
Cedrick
Posted
Sent out a bad transmission and never got the core
Response from Go Powertrain· Apr 27, 2023
We’ve tried calling the shop 11 times since March and haven’t been able to connect. We have your phone number on file and will call you tomorrow. Edited to Add: This has been resolved. Core is picked up and in transit.
Muriel B.
Posted
In June 2022 I purchased a transmission for my 2015 Nissan Sentra. The transmission installers are 40 year veterans at installing transmissions and are a very reputable business. The transmission, after installation did not work properly. Shop made contact with Go Power Train who gave them several instructions. After following the instructions given by the technician at Go Power Train, the transmission still did not work. Shop filed for warranty replacement and it was denied by Go Power Train. Detailed account was provided by shop and Go Power Train then stated the it was the manufacturers problem and then began to be resistant. Would not longer provide me with any information . DO NOT TRUST THIS COMPANY
Response from Go Powertrain· Jul 26, 2022
July 25, 2022 This warranty was denied due to multiple reasons none of which were Go Powertrain's fault. The shop programmed the vehicle when it does not need to be programmed. There was a packet that came with the transmission that stated exactly that. Also, the cooler MUST be replaced at install and then the system hot flushed. The shop failed to install the cooler at install. They installed the cooler after filing the claim and after the vehicle had been driven. There is a big red sticker on the unit where the cooler must be mounted at time of install. The main denial is due to failure to follow installation protocols which caused the transmission to fail. The original core has not been returned either. We will need the core back. Edited to add August 24, 2022. Customer filed chargeback for original purchase. Potentially we are out the original unit, the core, and the replacement unit that we did in fact send plus the replacement units core. We are out $6900 plus! All because the shop made the mistake and damaged the first unit. Go Powertrain has worked with her the entire way. She also filed a BBB complaint in which we stated we would work with her with repair costs as long as she returned the core. Not only has she not returned the original core, but she has received a replacement unit and then she filed a chargeback. Edited: August 31, 2022. The shop and customer have been in communication with us. The core and the defect have both been returned. We received them today. We are pleased this is moving in the right direction. We are continuing to work with the customer to get her taken care of and expect the chargeback to be resolved soon on her end. Edited: September 20, 2022. We are pleased this has been resolved and we believe to customer and shop satisfaction. All outstanding cores / defects have been returned. As well as the product has been paid for / chargeback was reversed. We also paid out on the warranty claim in good faith.
monique E.
Posted
Wasn’t a very helpful sight
Response from Go Powertrain· Jun 17, 2022
Hi, I see a pending purchase under this name and we have reached out to you for your VIN, Mileage, and Payment information. We sent you an email from [email protected] on June 10. As far as I can tell, we haven't received a response back since June 10. You selected the Authorized Reseller Net 30 payment option which is only for our established businesses. Any retail sale needs to be paid for up front. When going through our check out screen, there's terms and conditions listed that the customer will provide the VIN, Mileage, etc in order for us to provide the correct unit per VIN. However we typically do not charge for the core upfront and the customer has 30 days to return it without being charged for that. If shipping to a residential address, we also require a $250 shipping charge which can be found multiple places on our website but specifically under our FAQ - Shipping and Returns Terms and Conditions. If you are addressing our website and ease of use or information that isn't clear, we'd love input on how to improve. You can also contact [email protected], call us at 540-830-0286, or fill out our contact form (https://go-powertrain.com/contact/) with any information to improve. Thank you!
