GNCReviews of gnc.com

Stole 90 dollars from me not sure if I can file a police report but I might try can’t wait for this company to get buried won’t take long zero customer service zero reliability no concern for public image the CEO should be embarrassed to have his name tied to this criminal organization

For the past few years, I have been a regular customer at GNC and despite my status of “Pro member” there, it did not prevent me from getting stolen. Recently, GNC offered me a reduction on my protein purchases if I subscribed to a regular purchase plan which is without commitment and I free to choose on what delay I want to receive my products. I bought two MassXXX and subscribed to receive the next orders in 90 days. Surprisingly, less than one month GNC after made a debit on my account. When I contacted by phone to complain, the company made it clear the error surely comes from the store at the time of activation, and can do nothing. In order to find an agreement, I asked GNC to redirect the product to another address because I was on relocation process and I won’t be able to receive it. I also promised to take it back to a to any GNC shop, but obsessed with money, the company did not cooperate under the pretext it cannot afford to change the destination of an order , while FedEx said otherwise and was waiting for their authorization. At that moment I understood that GNC was ripped me off. While I continued to request refund for this product that I neither recovered nor consumed, a customer adviser made me understand in a barely veiled speech that I will not come out a winner given the balance of power which plays in their favor. I fought with TD Bank, supporting evidence (copies e-mail exchanged with GNC) on the case, but unfortunately I made no match for these two giants. Thus, I make myself the spokesperson for all these clients abused by GNC and at the same time call others to be cautious about this company which keep stealing money from its clients without any consideration or scruple. The more you trust them, the more you expose yourself. A word to the wise, however!

There was promotion if you buy 2 get 1 free, but I received only two.When I called the customer service, they said they can`t help me. They said just return your product back and that's it. There is no other solution!!!! It makes me feel just stupid because he said you suppose to put 3 products. But there was no extra information that you suppose do that honestly. I thought if I buy 2, they will automatically send me 3 because of the deal, instead they sent me two. I just don't appreciate the fact that they can't do anything to help me resolve this issue. They should just send me one more in the mail because of the promotion.

Sunday, February 16th around 12:30PM I stopped at the Brook Park, Ohio location to pick up two items per my Orho. When I walked in, there were two associates at the counter talking to an older gentle (non-GNC topic). I stood there for a minute and asked if I could get some help. The younger of the two pop his head out and said what do you need. I replied, help. The other associate said he'd be with me in a minute. I stood there as the conversation continued then said hey no worries I'll go to Vitamin World. The older associate sarcastically said "have a nice day ma'am". I told him I would and that not to worry I would be contacting corporate about his great service! I have gone into that store many times over the years and never had bad customer service until yesterday! Know I will not be returning to that location (5 minutes from my house) again and will drive 20 minutes where I do get great customer service at Vitamin World!

This company treats their employees like crap. They give them no training. Then write them up or fire them for not making enough sales. They barely pay above minimum wage, no benefits and minimum hours. The management have no training. They have no desire to learn or teach. Employees are also told to only sell GNC brand names. They do not care about the customers at all.

Worst customer service ever After 12 days of waiting, package was not delivered , shipment canceled Called to understand the situation and After 42 minutes on hold, no satisfying answer. NO GNC anymore

For the past two weeks, I have sat on the phone trying to talk to ANYONE in HR and each time I wait for about an hour for ANYONE to answer the phone. Not once did I ever get through to anyone. The prompt offered me to leave my number and to have someone call me back, have not recieved a return call! If I could give zero stars I would, because how can you rate customer service that you NEVER recieved?!

I wish there were zero stars! They sent us the wrong merchandise -- $1600 of apparel instead of a box of sports beans! We had the hassle of returning the apparel, and got a gift card for the sports beans value (instead of a credit card refund.) The hassle of all of that made me decide to never go with GNC again, but I wanted to get my original value back for the sports beans never received. In using the gift card, it took the order threshold below $49, so I had to pay for shipping. So, I lost about $10 in value trying to use a gift card received for product never shipped. Talked to a manager, the apologized profusely and said they'd refund shipping. They did, and two hours later, cancelled it. I should have kept the $1600 of apparel and sold it online instead of being honest and doing the right thing, as they won't do the right thing.