GLS CanadaReviews of gls-canada.com

I had a parcel that was shipped with GLS on November 23, and as of now, it still hasn't been delivered. This has been the worst delivery experience I've ever had. There's no clear communication or updates on the status of my package, and their customer service has been unhelpful. It's frustrating and unacceptable for a delivery to take this long without any resolution. I would not recommend GLS to anyone based on this experience.

"Attempted Delivery" notice was left on my door, but no attempt was actually made. Everyone was home and we know for a fact the delivery driver did not ring the bell or knock on the door. Now it is my responsibility to track GLS down to find my package? No indication where it is being held, or where I might have to go to get my package. Just a slip that says *I* have to contact GJS and that my package will only be held for 5 days. I am currently on the phone (the only number that was left on the delivery slip) and have been waiting 55 minutes so far just to speak to someone. This is insanity.

I was to receive a package from Services Tool OEM in Blainville Quebec, GLS threw the package on my porch and left without a signature which was clearly stated on the package. I called GLS and a female supervisor said she would start a claim and 3 moths later have heard nothing. On October 15th, 2024 I left a message with Rick Barns ext. 3122 President of GLS. Yes you guess it, No reply from GLS and OEM does nothing and Mirka Canada does the same and the customer is out the money. If Rick Barns does not have the leadership qualities to understand customer service, the how can a driver understand English that a signature is part of doing the job. GLS is a prime example of the Dunning Kruger Effect to a Tee. I would put them 5 stars below Canada Post. Gutless dishonest inept instills, stay away.

We ship over 5000 parcels per year and never got any package lost in the last 5 years, using mostly Purolator, UPS, Canada Post and Canpar. Since Canada Post Strike, we started using GLS, because of low rates, but now absolutely regret it. They lost 3 of our packages in the last 3 weeks. They have parcels that doesn't move for more than 4 days because of High volume… I understand that they are overwhelmed with their shipping, but it's not normal to have some parcel that didn't move for 4 days. Also, every time we need to contact someone, we need to wait over the phone for more than 2 hours. That is terrible... When we get an answer, the person over the phone isn't helpful at all and say whatever she wants and doesn't really check the information she is saying... That is terrible. I waited 2 hours over the phone to ask if one of my customers could pick up at their nearest warehouse, because the package doesn't move, and she said there was no problem... We later found out by ourselves there was no pick up at this location!!!! I waited 2 hours over the phone, it's the minimum to at least check the information you said to the customer. Also, all our lost packages are expensive stuff that are now backordered... It just looks like they don't care. It's worth paying more to get good service!!!!! Don't use GLS for shipping! I am really mad!

I've only had two packages get sent through them and both haven't moved in over 4 days. Sitting on hold for over an hour to inquire. Small businesses please beware don't use this company. You will have nothing but frustrated and angry customers.

It should be a zero. I paid for expedited delivery and still haven't received my package nor will anyone get back to me regarding my inquiry. Do not use this company!

Waited for almost an hour to get customer service but I got sick of it and just hung up hopefully Walmart will sort this out since GLS is impossible to get a hold of.

These useless clowns are worse than Canada Post, package arrived at local warehouse 4 am Tuesday morning and my package still has not been delivered almost 60hrs later. 7 days after ordering going from Vancouver to Edmonton no way it should take this long .. It is now Christmas Eve and still has not been delivered package was picked up on the 6th