GlokoreReviews of glokore.com

Response from Glokore· Apr 17, 2026

We’re very sorry to hear about your experience and understand how frustrating it must be when a product doesn’t charge consistently. This is certainly not the level of quality or service we aim to provide. As discussed, we’ve arranged a replacement for you, and our team is working to ensure it reaches you as quickly as possible. We genuinely want to make this right and restore your confidence in both the product and our service. If you have any questions while you wait for the replacement, or if there’s anything further we can do to assist, please don’t hesitate to reach out to us directly. Your satisfaction is very important to us, and we appreciate the opportunity to resolve this for you.

Response from Glokore· Apr 6, 2026

We’re sorry to hear that your device stopped working after only a few uses — that’s definitely not the experience we want you to have. We understand how frustrating it is when the lights won’t turn on even after charging. Our team would like to make this right as quickly as possible. Please reach out to us with your order details so we can troubleshoot and, if needed, arrange a replacement or other resolution. We’re committed to ensuring every customer is satisfied and that any product concerns are handled promptly. You can reply here, contact our support team directly, or call us at (888) 899-8534, and we’ll be happy to assist. Thank you for bringing this to our attention — we’re here to help and will work to resolve this for you right away.

Response from Glokore· Mar 30, 2026

Hi Rose, we’re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is always to ensure that every customer is satisfied, and we take concerns about product performance and the return process very seriously. While we do offer a money-back guarantee, return shipping costs can vary depending on the customer’s location and the selected carrier. We understand that this may not have met your expectations, and we sincerely regret any frustration this caused. Your feedback is important, and we are actively reviewing how we communicate these details to make them clearer for future customers. We would very much like the opportunity to make this right. We’ve requested your contact and order information so we can review your case in detail and explore possible solutions. Once we receive your details, our team will prioritize your concern and work toward a fair resolution. Please reach out to us directly by calling 1-(888) 899-8534 with your order number and best contact information so we can assist you further. We’re committed to doing everything we can to address this promptly and ensure a positive outcome.

Response from Glokore· Mar 17, 2026

Hi Tiffani, We’re really sorry to hear about your experience—this is not the level of quality or support we aim to provide, and we understand how frustrating it must be for a product to stop working after only limited use. While the 90-day return window applies to standard returns, situations involving product performance or potential defects are taken very seriously. Your feedback indicates that we may not have handled this as thoroughly as we should have, and we’d like to make that right. We’d appreciate the opportunity to review your case again, including the issue with charging and functionality, to determine whether a replacement or another resolution is appropriate. Please reach out to us directly with your order details and mention this review so we can prioritize your case. You can also call us at (888) 899-8534 for immediate assistance. We stand behind our products and are committed to ensuring every customer receives a working, reliable item. Thank you for bringing this to our attention—we’re here to help resolve it.

Response from Glokore· Mar 12, 2026

Hi Dominique, We’re very sorry to hear about your experience and completely understand how frustrating it must have been to receive a product that didn’t power on—especially when you were looking forward to using it. Your feedback is important to us, and we want to make this right. A full refund has already been processed for your order. Depending on your bank or card provider, it may take a few business days for the funds to appear back in your account. While issues like this are rare, we take product quality seriously and will also be sharing this report with our product team to ensure it’s reviewed. If there’s anything else we can do for you, or if you’d be willing to give us another chance in the future, please don’t hesitate to reach out to our support team. We truly appreciate you bringing this to our attention and apologize again for the inconvenience.

Response from Glokore· Feb 5, 2026

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment you went through—this is not the standard we aim to deliver. We understand how upsetting it is when an order intended as a gift arrives late, especially after advertised delivery timelines. The shipping delay you experienced, along with the missing eye masks, is unacceptable, and we take full responsibility for investigating how this occurred. We also take your feedback about the fit and comfort of the mask very seriously; no customer should experience discomfort or injury from using our product. Regarding the return and refund process, we recognize how frustrating it must have felt to incur return shipping costs and to feel that the inconvenience you experienced was not properly accounted for. That is not the experience we want any customer to walk away with. Our team will be reaching out to you directly to review your case in full and work toward a fair resolution. We are committed to doing everything we can to ensure your concerns are addressed appropriately and that you feel this matter is handled with the care and attention it deserves. We appreciate you bringing this to our attention—it helps us improve our processes and better serve our customers moving forward.

Response from Glokore· Feb 5, 2026

We’re really sorry to hear about your experience — that’s definitely not what we want for any customer. We do not add charges without customer authorization, and we’d like the opportunity to look into this for you. In some cases, an optional membership or add-on may be selected during checkout, but if this was added in error or misunderstood, we’re absolutely open to reviewing it and issuing a refund where appropriate. We’ve already reached out by email requesting a bit of additional information (such as your order number or the email used at checkout) so we can locate your order and resolve this as quickly as possible. Unfortunately, without that information, we’re unable to access your account or process a refund. Please reply to our email or contact us directly by calling (888) 899-8534 with your order details, and we’ll take care of this promptly. Our goal is always to make sure every customer is treated fairly and leaves satisfied.

Response from Glokore· Jan 23, 2026

We’re very sorry to hear about your experience and truly appreciate you bringing these concerns to our attention. This is not the experience we want any customer to have, and we take issues like this very seriously. We have already sent you an email to assist with troubleshooting and proper use of the device, as many issues related to charging, LED behavior, or noise can often be resolved quickly once settings and usage are reviewed. That said, if the device is malfunctioning, we absolutely want to address that and ensure you are taken care of under our guarantee. Regarding communication, we apologize for the difficulty you experienced with live chat and email—that is not acceptable, and we are actively reviewing this to prevent it from happening again. Please know that we are reachable and committed to resolving your concerns. We kindly ask that you reply to our email or contact us directly so we can continue assisting you and determine the best resolution. You may also call us at (888) 899-8534, where a team member will be happy to help. We stand behind our products and our guarantee, and we would appreciate the opportunity to make this right rather than leaving this unresolved. Your satisfaction and safety are important to us, and we are here to help.