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174 reviews
Gin and GraceHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Gin and Grace is a leading designer and manufacturer in the gemstone and diamond jewelry industry, offering precious and semi-precious stones in a variety of different cuts and designs. Our collection is finely crafted with exquisite style and competitive prices to meet every woman’s demand. We are committed to providing superior quality and craftsmanship in every item.Gin and Grace features a vast array of exotic precious gemstones and vibrant, lustrous diamonds caressed with the shimmer of yellow, rose & white gold. Our extensive collections include both classic and modern looks to meet the needs of today’s fast-changing fashion demands, while providing timeless pieces that will endure. With over 5,000 styles, we offer something to celebrate every occasion and milestone to suit you and your personal taste.Express the many facets of you... in all your majesty. Wear the rare and wonderful treasures of the world.
Gin and Grace (ginandgrace.com) has 174 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 23 reviews with 1 star · Clear filters
Donna T.
Posted
They promised to ship within 2 days. Shipping label was created on 1/4/23. On 1/9/23 they weren’t even close to shipping it. It felt like a scam to me. If they can’t ship when they say they will, they aren’t to be trusted.
Stephan Drew F.
Posted
I purchased a 10k rose gold opal ring for my wife's Christmas. After wearing the ring for just 9 days the stone fell out. It's no where to be found. The stone was not set properly at all. I have sent multiple emails and even tried the "chat now" feature only to be told no one is available. Still waiting on a answer back. It's ridiculous a company can take that much money from you with 0 customer service. I am enraged
Joseph P.
Posted
Opal stone fell out of my fiance's engagement ring putting hay into a styrofoam cooler and have been trying for 4 days for them to address the issue if bad setting of the stone
Dylan
Posted
ordered a ring a week before christmas because it said it would be here in two days its now the 23RD and its just been shipped ill probably never buy here again
Dave
Posted
Ordered this exact ring as allegedly pictured on website. It was meant to be an Xmas gift for my wife. To say I was disappointed is an understatement. The ring I received was a dull, white, opal with zero gem colour. It was what we call a ‘potch opal’ and the website picture is an absolute, blatant lie. It is false advertising at its finest. Also, the band had no markers as to its grading or authenticity. I will show the wife on Xmas day, but I am sure she will be as gutted as me. Standby for a return and I expect a FULL REFUND Gin and Grace! Ver very poor..don’t mislead people!
K Y.
Posted
I purchased a tanzanite ring via their website on Oct 8th. When it arrived, it looked nothing like what was shown in the picture-- it looked like it was cheaply made and didn't have any markings showing that it was 925 silver despite claiming to be so on their website. I requested a return label which arrived a few days later, repackaged the ring and dropped it off at USPS on Oct 19th. By Oct 26th, USPS tracking had shown that the ring arrived back at their office, but I still hadn't seen a refund on my credit card a few days later, so I sent a request to their support email asking when I'd receive my refund. No response. After two subsequent requests with no response, it's now been two weeks since they've received my return package and I have seen no refund and don't have another path for recourse. Edit: after this review I received a refund from them within a day.
Response from Gin and Grace· Nov 9, 2022
Hello, Thank you for leaving a review. We take feedback very seriously; however, the ring you purchased is one of the best selling ring and which is loved by everyone. We strive to provide authentic products (as mentioned on website) and 5-star service. Also once we receive any product back it goes to review department which takes upto 8 business days, after the full report we can issue the refund. The ring you sent us back also has to follow the same steps. As soon as we receive the reports we proceed the refund. We are into this business from more than 15 years now and always have appreciated for our products, price and service. We hope you have a great day.
Deborah C.
Posted
I purchased an opal ring from this company on Amazon. I am so disappointed. There's very little color in the stone and the setting is crooked.
Response from Gin and Grace· May 12, 2022
Hello Deborah, We apologize for the inconvenience, however as the opals are natural every stone will reflect different colors. We would be pleased to provide you no cost exchange of the ring along with the free jewelry gift. Please contact us on [email protected] for further steps. Best, Gin and Grace
