ZealthyReviews of getzealthy.com

Response from Zealthy· Sep 22, 2025

Hello Matthew! Oh no, I am so sorry to hear that you are being charged for our services when you are not able to use them. I want to review your account right away and help find out why you are being charged and ensure you are not in the future. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

Response from Zealthy· Sep 22, 2025

Hello Stacy! I am so sorry to hear that you have not had the best experience, and there was confusion about how our program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider and Weight Loss coach. As well as having us work with the pharmacy, and if requested, your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee. We offer 1-month, 3-month, 6-month, and 12-month options. When ordering a 3-month or more supply at one time, we offer a 20% discount. If you can not afford 3 months, we have a 1-month option.  It does sound like you do have an active membership with us, since you are seeing a monthly fee. You are able to cancel the service anytime using our app or any browser. Heading to the My Profile section and hitting Manage Membership, we walk you step by step on how to cancel. If you are still running into trouble, I would be happy to assist. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

Response from Zealthy· Sep 19, 2025

Hello Lee! I am so sorry to hear that you have had this issue with your charge. I understand your concern completely, and I will do everything that I can to help you out and ensure you get an update on your request. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!

Response from Zealthy· Sep 19, 2025

Hi Erica, I’m truly sorry to hear about your experience and the frustration of being charged after canceling. We completely understand how upsetting this must be for you. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1–2 business days and look forward to working 1x1 with you to get this resolved. Thank you for bringing this to our attention.

Response from Zealthy· Sep 19, 2025

Hi there, I hear your frustration, and I’m truly sorry you’ve had to go through this after reaching out so many times without resolution. I understand how discouraging it must feel to wait for your refund and then feel unheard on top of it. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I personally respond to all emails within 1–2 business days, and I look forward to connecting directly and working 1x1 with you to get this resolved. Thank you for sharing your experience. It helps us see where we must do better.

Response from Zealthy· Sep 18, 2025

Hi Jeremy, we’re truly sorry to hear about your experience. It’s clear from your review that you paid for a product that wasn’t fulfilled, were still billed $135 a month after canceling, and even received early morning calls outside of our stated hours, which we understand is very frustrating. We sincerely apologize for the confusion and stress this has caused you. Please feel free to email [email protected] with the Subject Line “TrustPilot-Jojie”. I personally respond to all emails within 1–2 business days and look forward to working 1x1 with you to review your account, confirm any refunds, and get this resolved. Thank you for giving us the chance to make things right.

Response from Zealthy· Sep 18, 2025

Hello Lauren! I am truly sorry to hear that you have been charged for our services when you are not using them. I understand wanting to receive help right away, and I would love to assist you. I have located your account and refunded you in full. I emailed you additional details. If there is anything else I can do to help, please feel free to reply to my email. Thank you!

Response from Zealthy· Sep 18, 2025

Hi Jon, we’re truly sorry to hear about the delay in your medication, the continued charges after cancellation, and the frustration you’ve had trying to get this resolved. That’s not the experience we want for our patients. Please feel free to email [email protected] with the subject line “TrustPilot-Jojie”. I personally respond within 1–2 business days and look forward to working 1x1 with you to get this fully resolved. Thank you for giving us the chance to make things right.