SpruceReviews of getspruce.com

I waited for hours for one of my recurring cleaning services, but no one came up. They do not have the decency to contact me either. They had a four-hour window to perform the service. When I contacted them, they gave me the standard "car broke down" explanation. Very unprofessional. I immediately canceled my account.

My experience with customer services was very good She really did try to help me & I think she deserves a raise after 3 hrs she spent trying help me get this app to work right.Its not her fault THE APP & SPRUCE COMPANY SUCK! THE ONLY REASON U WENT THROUGH THIS COMPANY & PAID $25 TO GET MY INCOME TAX FEW DAYS EARLIER.BUT THAT'S A LIE!!! NOW ITS GONNA BE 7 TO 10 BUSINESS DAYS CUZ THEY NEVER SENT ME A CARD LIKE THEY WERE SUPPOSED TO.CANT GET THIS APP TO TRANSFER MY MONEY TO MY DEBIT CARD.I SHOULD GET MY MONEY BACK CUZ I NEVER GOT IT EARLIER.ACTULLY IM GONNA GET IT WAY LATER THEN EVERYONE ELSE.I SPENT 2 DAYS ON PHONE(1HR & HALF ON 1ST DAY & 4 HRS NEXT DAY) TRYING TO GET MY BANK ACCOUNT LINKED I WILL TAKE THIS REVIEW DOWN IF I GET MY MONEY BACK! IF NOT IM REPORTING THEM TO BETTER BUSINESS BUREAU

Waste of money. The app set up took longer than the cleaner spent at the house which was a total of 40 minutes from the time they entered to the time they left. No initiative taken, nothing even straightened up. And I reached out to customer support who said “teams work at varying speeds”. It wasn’t a team and regardless of the time, the quality was poor. Not worth giving a stranger access to my home. No thank you.

This is the worst cleaning company I have ever used. Nothing was cleaned, the floors were dirty, the bathrooms were dirty, the counters were barely wiped down. They charged me $150 for one lady for two hours. I had them come back to re-clean, and it was the same problem. Run from these people.

Please anyone out there needing a cleaning avoid these guys like the plague. The cleaners they send barely do a job of cleaning, most of them don’t speak English so there is no way of communicating with them and I suspect the people they hire to work are undocumented as well. On top of that they barely do a good job and just rush into the cleanings themselves. They got mad at me and would not let me book services with them either because the cleaner they sent was rude and would not want to talk to me since she could not speak English. After I got just slightly frustrated she then walked out in the middle of the job while I went to step out after she went into my closet when she wasn’t supposed to and said I had unsafe objects lying around. They are very petty and only like to do things their way. Guess that’s why Trump is getting all the votes 😊

It took about three weeks to book with this company that kept sending me a ridiculous amount of emails and advertising cleaning specials. I finally tried to book with my discount code and was told I couldn't use it because I was getting a move out clean. Ok no big deal so I still booked with them, they finally came out the day before I was supposed to turn in my keys. I paid extra to remove garbage bags, but they later informed me on the day before my scheduled service that they would not be removing any bags, so I cleared out the entire apartment and there was nothing for them to do except mop, vacuum, and make the place look presentable. On the day of service they sent me a text message saying that they could not clean my apartment because they seen a few "flies" flying around...Ok so let me get this straight, this company can't clean your apartment until it's already been cleaned? And they can apparently wear mask and clean with strong chemicals like bleach, yet they are afraid and concerned for their safety because a few flies were seen? What kind of LAZY company is this? Do they just do dusting, spend time relaxing and then overcharge you, what kind of incompetent cleaning company expects a place to be spotless BEFOREHAND???? And then when you go in and clear it out yourself and tidy up, they still REFUSE to clean it somehow? Now I'm stuck trying to get a refund, when they already took the money out of my account, so it is too late to book or afford someone else since I now have to turn in my keys, and they couldn't inform me of this any sooner or come out sooner. I am very DISSATISFIED with this company that was not who they advertised to be, they didn't clean anything because somehow a fly scared them, even though I was just in there minutes before they arrived an didn't see not one fly or bug present. Later on, I went to my apartment and discovered they had left nearly every light on to run up my electric bill, and some of my blinds and windows were left open! Thanks for the inconvenience and horrible service!

I tried them twice just to be fair. Both times they gave sub par cleaning. Most frustrating was the fact that they did not touch the floors. That is mostly why I ordered a Spruce Signature Clean, to vacuum and mop the floors. They failed both times to do this. I was hoping to build a good relationship with Spruce and have monthly cleanings as well as a cleaning every time we rent our airbnb. They proved to us that they can't be trusted to do their job. That's the cleaning side of things. Now for customer service. The first time we hired Spruce for a cleaning and they failed, I had to basically fight with customer service to get a refund. They would only credit my account and were going to schedule to have the cleaner come back. I wanted to be fair. Maybe it was a fluke. I accepted the credit under the condition they would come back and clean the floors. They cancelled the redo last minute. They didn't try to reschedule. Just cancelled. The second time Spruce failed miserably to clean my home, they tried to credit my account again. They wanted to credit $35 of the $99. I told them I wouldn't be using Spruce ever again so I meed my refund to go back to the card I used. After a few more emails I got them to refund $40. Still not good enough. I'm currently at war with them through emails trying to get a full refund. I've sent them many photos of uncleaned surfaces throughout my home. My issue has been escalated.

We keep our apartment pretty clean, so we did a move out clean service with this company. (we won an apartment raffle for a coupon discount) Apartment already empty and we cleaned before movers did their job. Went back after the service was done and nothing looked any different. Got a move out inspection from the apartment staff and they said carpet still needed to be vacuumed... I did another quick vacuum of the living room and so much still got picked up by our old vacuum. Don't use this company. Check the spruce app and all the reviews are bad as well..