Great
293 reviews
GetRentacar.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
GetRentacar.com is an innovative car rental marketplace that enables local car owners to connect with people searching for rental cars at the most competitive rates. The platform's one-of-a-kind bidding system that simplifies the car rental process, resulting in more cost-efficient prices.
GetRentacar.com (getrentacar.com) has 293 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 49 reviews with 1 star · Clear filters
Consumer
Posted
all rental car supplier is local . not licenced car supplier. i got 2 option for car when i search for car. 2019 fortune 200$ for 2 days and 2022 fotuner for 340$ . i booked 340$ car and i got 2019 car model . car was not well maintained . even they do not have a 24/7 CS. dont go with this company.
Venusitta O.
Posted
Scummers. They sell rental service and do not take responsibility for quality. Just take their commission and give you car owner number. Often overpriced. Often owner ask you to pay more than you booked. Some owners do not return deposit and site support say to solve your problem yourself. They are just market place with fake reviews.
Bernd O.
Posted
I wanted to cancel my booking and I have mailed to you on 9.2. , 20.2. and 22.2 and 10.3. to the email where i should mail reg. cancelation , but never got any answer and no confirmation . Finally i got via Whatts app a manager and when i asked for cancellation which should be without any costs , they did not want to give back the deposit , as they mentioned its a service fee and non refundable . Be careful with this company its a fraud !
Response from GetRentacar.com· Apr 17, 2023
We are sorry to hear about the difficulties you experienced with canceling your booking and the lack of communication from the rental company. To get help as soon as possible, please email us on [email protected]. Our support team will get back to you with a solution.
Habi BJ O.
Posted
Man wird sofort bombardiert mit Angeboten aber wenn man eine Frage diesbezüglich an dem Support stellt kann man bis Weihnachten auf die Antwort warten, kommt aber trotzdem nicht. Wie kann ein Geschäft so zustande kommen?
Response from GetRentacar.com· Apr 7, 2023
We are sorry to hear that we didn't meet your expectations. Please let us know more about what we could have done differently to improve, and we will do our best to make the necessary changes moving forward. You can always email us on [email protected] 24/7 Thank you for your feedback.
Harald
Posted
never again. They let me pay a pre payment for a car they even did not have the confirmation of the owner for, kept me nearly one week waiting by promising the confirmation will come but it never came and caused a damage of 2000 USD with their lies. Never again with this company. They lied to me all the time.
Response from GetRentacar.com· Apr 17, 2023
We are sorry to hear about the difficulties you experienced! Kindly provide us with additional details on [email protected] regarding your situation, so we can gain a better understanding of the matter at hand and suggest possible solutions to help resolve the issue. Our team is committed to providing prompt assistance to our clients and ensuring that any current issues are resolved effectively. Thank you for sharing your experience!
Rocio B.
Posted
I rent a car in Dubai from 27/09/2022 at 9am and return car on 02/10/2022 at 8 pm I was charged for 6 days, and when managing the return deposit, the owner charged me 1 extra day I'm discussing with car owner and with GETRENTACAR for many weeks now and I'm not able to have a fedback. You do not know how to count days? Why will I be charged for 7 days when my renting was for 6 days?
Response from GetRentacar.com· Apr 17, 2023
We are sorry to hear about the issue you encountered regarding the extra charge for an additional day of rental. We understand that you are frustrated with this situation and hope that the matter can be resolved in a timely and satisfactory manner. To get help as soon as possible, please email us on [email protected] with your booking number. Our support team will get back to you with a solution.
Kirill
Posted
Забронировал авто на 3 месяца, оплатил первый месяц + сервисный сбор. Приезжаю - авто на месте, но про мою оплату никто ничего не знает, и принимают только наличные. 50 минут с этим "сервисом" выясняли, как так, пока мне не надоело ждать ответа. Пришлось ещё раз оплачивать первый месяц наличными, а этот "сервис" теперь возвращает не всю сумму за месяц, утверждая, что есть ещё 15% комиссии за бронирование. В квитанциях и на сайте про комиссию ни слова, в пользовательском соглашении вообще понятия комиссии нет. Жулики. Сам сервис очень сырой, куча косяков, приложение бесполезное, даже не посмотреть квитанцию об оплате бронирования.
Response from GetRentacar.com· Apr 17, 2023
We're sorry to hear that you had a negative experience with our service. We take all feedback seriously and strive to continually improve our service. Please provide us with more specific details about the issues you have encountered, so we can investigate and address them on [email protected]. We would also appreciate it if you could share any suggestions on how we can improve our application and booking process to better meet your needs. Thank you for taking the time to provide us with your feedback. We hope to have the opportunity to better serve you in the future!
Riaz M.
Posted
I have lost my deposit and this company is not helping getting that money. Please don’t use this company and I have filed consumer protection act for saving others. They just take the brokerage charge that’s it and after that we need deal with the car owner company. ***I saw the reply from this company here****. We had a whatsapp conversation and you did not help to get the refund. Please do not take the money from the people. You are not helpful at all. I do not know how many of your customers lost their deposit. those who are lost should file a consumer complaint so that it will atleast protect other customers. I have proof in whatsapp that you can't do anything on getting the deposit.
Response from GetRentacar.com· Aug 19, 2022
Greetings! Please, send us all information with your booking number to [email protected]. We'll resolve this issue. Thanks for your understanding!
