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516 reviews
GetmyboatHonesty, pricing, process and quality scores appear once 5 customers have rated them.
With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!
Getmyboat (getmyboat.com) has 516 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 99 reviews with 1 star · Clear filters
Andrew V.
Posted
I had an unfavorable experience with this company. The boat I rented was in poor condition — old, dirty, and it even broke down during our trip. Boat lost steering due to leaking hydraulic fluid almost coming and accident. When I approached them about a refund, it was denied due to the owner's disapproval. If you're considering renting, I'd advise looking elsewhere for a more reliable and customer-centric service.
Lejdi
Posted
I paid in full months prior and John Valentio (Captain) ( Valentio CHICAGO BOATS OWNER Canceled via text at 10:00P.M 5 days before my booking. Due to "overbooked/Overlap" WORST EXPERENICE EVER. DONT EVER BOOK WITH HIM. He over books to see who will offer him more money and then takes the higher offer and cancels last min. This whole company needs to be shut down.
Jill B.
Posted
was very excited to find boat owners in my area with their boats for rent. Unfortunately, neither boat owner responded after 24+ hours. Tried to call customer service for help and nothing happened. Will not use this site again. Useless.
Response from Getmyboat· Jul 14, 2023
Hello Jill, We are disappointed to learn that this has been your experience. We agree that boat owners should be much more responsive, and the truth is that most are. Boat owners on our platform know that their response rate directly impacts their ranking on the platform. We take the matter seriously and will suspend or remove boat owners with poor response rates. Our records indicate that two boat owners were contacted regarding the reservation inquiry. The account holder contacted our team when you did not get a response, and our team contacted both, which prompted one of the two to respond the same day. Unfortunately, the account holder declined the offer the boat owner presented, indicating you had booked with someone else. The boat owner who failed to respond was suspended, and their listing was removed. We do hope that you will consider using our platform again in the future. If you find listings of interest, our support staff would be happy to help connect you with a responsive boat owner who values excellent customer experiences. Regards, GetMyBoat Customer Support
Solysa
Posted
i booked a boat 6 weeks prior to sailing which was for Jul/3/23. Today, Jun/30 i called the captain to make arrangements and was told his boat is in service?. Really?!!! Three days before my schedule and holiday weekend they cancelled??? I can't find other options now. Obviously, won't be using their services in the future.
Response from Getmyboat· Jun 30, 2023
Hello Solysa, We are disappointed to learn that this has been the experience encountered with a boat owner listed on our platform. We recognize that mechanical issues do happen, however poor communication is unacceptable. Typically when there is a cancellation our team makes every effort to assist with alternative options to try to get our valued customers out on the water as planned. Our records indicate that you have been contacted directly by a member of our support staff to do what we can to make this right. We will be taking action against the boat owner in question as we do take the matter very seriously and the poor experience they have caused will not be tolerated. We do hope that we are able to help get you out on the water in the future. Regards, GetMyBoat Customer Support
Jamie H.
Posted
This is a bait and switch website. They will quote you one price initially, and then raise the price. When you question it, they will cancel your reservation and tell you to find another vendor on their website. Of course every other vendor will either be sold out or at a much higher rate. I had booked a reservation more than a month out, and then my reservation was cancelled 2 days before my trip. GetMyBoat.com has left me and my family high and dry.
darren B.
Posted
The people renting boats use bait and switch when trying to rent a boat. The company clearly supports this behavior based on feedback from the customer support email.
Anthony B.
Posted
I made a reservation. Sat for hours and hours the person kept changing the time. After sitting at the park for four hours. They just turned their phone off and stopped responding. Don’t waste your entire day off. Waiting for some unproffesional company to let you sit around all day.
Pablo
Posted
Customer contacted me through my Google My Business Account. They then sent an inquiry thru GMB. I recognized the customer and told them they already had contacted me via Google and if they wanted to talk, they could call me. GMB then cancelled my account stating I violated their policy. Total BS policy to begin with and there overreaction to this customers inquiry was very poorly managed. They never even gave me a chance to explain. Don't use this company.
