FurLife™Reviews of getfurlife.com

Response from FurLife™· Apr 18, 2024

Hello Isabelle, Thank you for sharing your concerns with us. We understand your worries about the product not seeming to work as the initial scent has dissipated. It's important to note that the effectiveness of our products does not solely depend on the strength of the scent detectable by humans; the active ingredients continue to perform even after the initial smell is less noticeable. If you have observed a decrease in protection or have any other specific issues, we would truly appreciate it if you could provide us with more details. We are committed to the efficacy and quality of our products and your satisfaction is paramount to us. Please reach out to us directly at [email protected] to discuss this further. We are here to ensure that your concerns are addressed and resolved satisfactorily. Kind regards Mar from FurLife

Response from FurLife™· Apr 14, 2024

Hello Michelle, thank you for taking the time to share your feedback with us. We are sorry to hear that the scent of the citronella in the FurLife pendants was overwhelming for you and your pets. We understand your concern about the strong odor. It's true that we use natural oils in our pendants, which can emit a stronger scent when opened. This is a natural occurrence due to the oils first interacting with air and is necessary to ensure the effectiveness of the pendant, particularly in outdoor environments where it is most needed. If you find the initial scent overwhelming, here are a few steps you can take to manage and reduce it effectively: To quickly reduce the initial intensity, we recommend placing the pendant in a well-ventilated space or outdoors for 7 days. This method will lessen the scent faster. A mild scent will remain as it is essential for the pendant’s protective properties against pests. This scent will become less noticeable over time, blending seamlessly with your pet's daily activities outdoors. We value your feedback and are here to ensure the comfort and safety of your dogs. If the scent does not reduce to a satisfactory level or if you have any other concerns, please don’t hesitate to contact us for further assistance at [email protected] We are committed to providing you and your pets with products that meet your expectations and enhance your experience. Thank you once again for your review, and we look forward to serving you better in the future. Kind regards Marc

Response from FurLife™· Apr 10, 2024

Hello Carol, Thank you for reaching out and sharing your concerning experience with the collars you purchased for your Golden Retrievers. I'm truly sorry to hear about the distress and discomfort your dogs experienced, and I appreciate the effort you took to inform us. First and foremost, we take the health and well-being of pets very seriously and are committed to providing products that are safe and beneficial for their intended use. Given the symptoms you've described, it appears that your dogs might have had a severe sensitivity or reaction to one or more of the components in the collars. Although our products are designed to meet high safety standards, individual pet sensitivities can vary. We are concerned about your report and take it very seriously. We strive to ensure strict quality control with all of our products, regardless of where they are manufactured. I want to assure you that we are looking into this matter with the utmost urgency to prevent such incidents in the future. Unfortunately, we cannot find an order under your name or email. To assist you further and process a full refund for your order, please contact us directly at [email protected] with your order details. Please keep us updated on the condition of your dogs, and do not hesitate to reach out if there's anything more we can do. Our team wishes your dogs a quick recovery and stands ready to support you through this challenging time. Warm regards, Marc

Response from FurLife™· Apr 10, 2024

Hello, Thank you for your feedback. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife

Response from FurLife™· Apr 10, 2024

Hello Dorothy, Thank you for your feedback. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife

Response from FurLife™· Apr 10, 2024

Hello Nissa, Thank you for taking the time to share your concerns with us. We're genuinely sorry to hear about your frustration with the shipping time and your experience with our customer service team. Firstly, we want to confirm that the shipping timeline for your order, as stated on our website, is indeed 9 to 13 days. We understand that waiting for a product for nearly three weeks can be inconvenient, especially when you are dealing with an urgent issue like a flea problem. We strive to be transparent about our shipping times, but we acknowledge that this does not alleviate the inconvenience caused by a long wait. Regarding our customer service responses, we apologize if they have not met your expectations. We aim to provide helpful and personalized support, and it’s clear we fell short in your case. We're taking your feedback seriously and are working on improving our communication processes to ensure that future interactions are more satisfactory. We also understand your concerns about the product's origin and the impact on delivery times. While our products are indeed manufactured overseas, we are actively exploring options to expedite shipping and improve logistics to better serve our customers. Given your travel plans and the potential issue with receiving your delivery, we would like to offer a full refund should you find it impossible to accept the delivery. Lastly, we truly value your trust and are committed to improving our services. We hope to have the opportunity to serve you better in the future and to prove that we can meet your expectations. Thank you again for your feedback. Kind regards Marc

Response from FurLife™· Apr 10, 2024

Hello Chrissie, Thank you for reaching out to us and sharing your concerns about the pendants you purchased for your dogs. I'm truly sorry to hear about the distress and discomfort they've experienced, and I appreciate you taking the time to inform us. We take the health and well-being of your pets seriously, and I want to assure you that we are here to help. Given the symptoms you described, it sounds like your dogs might be sensitive or potentially allergic to one or more of the essential oils used in our pendants. Although our products are designed to be safe and beneficial for most pets, individual sensitivities can vary significantly. As a precaution and in alignment with your vet’s advice, discontinuing the use of the pendants is the best course of action. To support you during this challenging time, I have processed a full refund for your order, which you should receive shortly. Regarding the strong scent of the pendants, this is a normal occurrence when the natural oils first come into contact with air. The scent can indeed be overwhelming initially. We generally recommend airing out the pendants in a well-ventilated area for 3-7 days to allow the intensity of the smell to decrease. This can make the pendants more comfortable for your pets while maintaining their effectiveness. Please do not hesitate to reach out if there’s anything more we can do to assist you further. Our team wishes your dogs a swift recovery and we are here to support you every step of the way. Kind regards Marc

Response from FurLife™· Apr 8, 2024

Hello Louise, Thank you for your feedback. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife