FurLife™Reviews of getfurlife.com

Response from FurLife™· Jun 22, 2024

Hello Tony, Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay in the delivery of your order. We understand how frustrating this situation must be, especially after paying extra for fast shipping. I just checked your order, and I'm pleased to inform you that it is currently on the way and is scheduled to be delivered by the middle of next week. We appreciate your patience and understanding as we work to get your order to you as quickly as possible. If you have any further questions or need additional assistance, please do not hesitate to contact us. Thank you for your continued support and patience. Kind regards Marc

Response from FurLife™· Jun 21, 2024

Hello, Thank you for sharing your feedback. We're genuinely sorry to hear about your experience with our collar. We're very concerned to hear about the presence of bugs under the collar, as this is certainly not the level of protection we aim to provide. We take product quality and effectiveness very seriously, and your report is something we will investigate immediately. To address your concern directly, could you please contact us at [email protected] and provide your order number? Unfortunately, we're unable to locate an order under your name, and having this information will help us better understand and resolve the issue you experienced. Your satisfaction is our top priority, and we would like the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to assisting you further. Best regards, Amanda

Response from FurLife™· Jun 21, 2024

Hello Diana, Thank you for sharing your feedback. We're genuinely sorry to hear about your experience with our collar. We're very concerned to hear about the presence of bugs under the collar, as this is certainly not the level of protection we aim to provide. We take product quality and effectiveness very seriously, and your report is something we will investigate immediately. To address your concern directly, could you please contact us at [email protected]? Your satisfaction is our top priority, and we would like the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to assisting you further. Best regards, Marc

Response from FurLife™· Jun 21, 2024

Hello Claude, Thank you for your interest in our collars and for wanting to share them with your friends in Mexico. While we currently don't have standard shipping options to Mexico, we can certainly arrange a custom shipment for you. Please contact us at [email protected], and we'll be happy to assist you with placing your order and ensuring it reaches your friends in Mexico. We appreciate your support and look forward to helping you! Best regards, Amanda

Response from FurLife™· Jun 21, 2024

Hello Tim, Thank you for sharing your follow-up review and for bringing this to our attention. We appreciate the opportunity to address your concerns. Firstly, we would like to clarify that we already send you a link to our money-back guarantee on April 18th. Unfortunately, we did not receive a reply from you after that communication. This lack of response is the reason we offered a refund now, even though your money-back guarantee had expired in the meantime. We are genuinely sorry if our product did not meet your expectations. Our intention is always to ensure our customers are satisfied with their purchases. We regret that we didn't have the opportunity to process your refund according to our money-back guarantee on April 18, without the need for a negative review a few weeks later. Customer satisfaction is our top priority, and we strive to resolve any issues promptly and fairly. We hope you can understand our perspective and perhaps consider giving us another chance in the future. If there is anything further we can do to assist you, please do not hesitate to contact us directly. Thank you for your feedback, and we look forward to serving you better in the future. Kind regards, Amanda

Response from FurLife™· Jun 20, 2024

Hello Larry, thank you for your feedback, and we're sorry to hear about your dissatisfaction with the shipping time and email frequency. We understand how frustrating this can be. Regarding the shipping delay, we assure you that we are constantly working to improve our delivery times. Please contact us at [email protected], and we will promptly check the status of your shipment and provide you with an update. As for the emails, we apologize for any inconvenience caused. If you contact us at the email above, we will ensure that you are removed from our newsletter list immediately. Additionally, we offer a 30-day money-back guarantee if you are not satisfied with the product. Please reach out to us so we can assist you with the return process and ensure your concerns are addressed. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction. Kind regards, Amanda

Response from FurLife™· Jun 20, 2024

Hello Beranies, thank you for your feedback. We're sorry to hear about your experience with our product. Our collar is designed to repel pests rather than kill them on contact. This means that it's possible for ticks and fleas to be present on your pet, but our collar will prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety. While our anti-flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed. Please contact us at [email protected] for more information about our guarantee and a refund. We are committed to your satisfaction and would like to assist you further. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction. Kind regards, Amanda

Response from FurLife™· Jun 20, 2024

Hello Christy, thank you for sharing your feedback, and we apologize for the issues you've encountered with our product and customer service. We are truly sorry to hear that our collars did not help your pets and that you had difficulty reaching us for a return. This is not the experience we aim to provide. We understand how frustrating this must have been. Please contact us directly at [email protected], and we will ensure that your refund process is handled promptly and efficiently. We are committed to resolving this issue and providing you with a full refund. We appreciate your patience and hope to restore your trust in our company. Thank you for bringing this to our attention. Kind regards, Marc