FurLife™Reviews of getfurlife.com

Response from FurLife™· Aug 6, 2025

Thank you for bringing this to our attention, and we’re sorry to hear about your experience. The applicator you purchased is designed to last up to a year when used as directed, so it should not be empty after just two months. This certainly isn’t the experience we want for our customers, and we’d like to investigate what happened. Please contact us at [email protected] with your order details so we can review the situation and provide a proper solution. Your feedback is very important to us, and we want to ensure you receive the value and effectiveness you expected.

Response from FurLife™· Aug 6, 2025

Thank you for sharing your experience, and we’re truly sorry to hear that our pendants didn’t provide the level of protection you expected for your dogs. Fleas can be extremely persistent, especially in environments where they are prevalent, and in such cases, pendants or collars often need to be paired with additional treatments (like home or yard care) to fully break the flea cycle. That said, we understand how frustrating it is to invest in a product and still have to resort to veterinary treatments, ultimately increasing your costs. Please reach out to us at [email protected] with your order details — we’d like the opportunity to review your case and work toward a resolution. Your feedback helps us improve our products and service, and we appreciate you taking the time to share it.

Response from FurLife™· Jul 27, 2025

Thank you for sharing your detailed feedback, and we’re truly sorry to hear that the pendants didn’t meet your expectations this time. We’re glad to hear that the wrap-around collars worked well for your dogs previously, but we completely understand your disappointment with the pendants — especially with the oil inserts coming loose and the protection not lasting as long as you’d hoped. Our pendants are designed as natural repellents and can work well for everyday use, but in high‑exposure environments like country walks, they may not provide the same level of coverage as the full collars. We also want to apologize for the issue with the oil inserts coming out. That’s certainly not the experience we want our customers to have, and we’ll be reviewing this with our production team to improve the design. Please reach out to us at [email protected] with your order details so we can review your case and work on a resolution. We appreciate your honest feedback — it helps us make our products better for all pets, especially those with sensitivities like your pup. Thank you again for sharing your experience, and we’re glad to hear the collars worked well for you in the past.

Response from FurLife™· Jul 27, 2025

Thank you for sharing your feedback, and we’re sorry to hear that our product didn’t meet your expectations. Our collars are designed as natural repellents, meaning they help deter fleas and ticks but do not kill them on contact. In areas with a high tick population, it’s still possible for ticks to attach, which is why we also recommend regular tick checks after your dog has been outdoors. We’re glad to hear you liked the scent, but we completely understand your disappointment in finding a tick despite using the product. Please feel free to reach out to us at [email protected] with your order details — we’d like to review your case and see how we can make this right. Your feedback is important to us, and we appreciate you giving our product a try.

Response from FurLife™· Jul 12, 2025

Thank you for taking the time to share your experience—we’re sorry to hear that the results haven’t met your expectations. We're glad to hear that the collar has helped reduce ticks, but we understand how frustrating it must be to still see fleas, especially after switching from a topical treatment. To clarify, our collars are designed to repel fleas and ticks using natural ingredients, but they do not kill existing infestations. In cases where fleas are already present, especially with dogs that have thick or long coats like German Shepherds, it can take additional steps—such as a one-time flea treatment or environmental control—to fully break the flea life cycle. We also hear your concern about the guarantee. Our 30-day money-back guarantee is in place to support customers who don’t see the results they were hoping for, and we regret if that wasn’t communicated clearly or if your interaction with customer service left you feeling unsupported. Your feedback is important and helps us improve—not just the product itself, but also how we guide and assist customers in different situations. If you'd like to discuss further or explore next steps, please don’t hesitate to reach out to us again at [email protected]. We’re here to help. Thank you again for trying Furlife.

Response from FurLife™· Jul 12, 2025

Thank you so much for sharing your experience—we're genuinely sorry to hear about what happened and understand how distressing it must have been, especially with your puppy involved. First and foremost, we’re relieved to hear that your puppy is doing okay after ingesting some of the contents. While our pods are made with 100% natural ingredients and are generally considered safe, they are not intended for ingestion, and we completely understand your alarm. We always recommend supervising pets if any part of the collar or pod becomes loose, and your feedback highlights how important secure attachment is—especially for active dogs or curious puppies. We also apologize for the inconvenience of having multiple pods fall off and needing to replace them. While our pods are designed to fit snugly onto most standard collars, we understand that with frequent movement or larger, fluffier breeds like Golden Retrievers, extra reinforcement may be needed. We're taking your experience seriously and are reviewing how we can improve the fit and durability of our pods to prevent this from happening in the future. We’re grateful for your comment that the collars work beautifully when intact—that means a lot to us. Still, we know that peace of mind is just as important as performance, and we want to make sure you feel fully confident using our products moving forward. If you haven’t already, please reach out to us at [email protected] so we can further assist you. We’d love the chance to help make this right and explore possible solutions. Thank you again for your feedback—it’s truly appreciated.

Response from FurLife™· Jun 20, 2025

Thank you for sharing your experience — we’re sorry to hear that the collar didn’t provide the level of protection you were expecting, especially when it comes to ticks. Our collars are formulated with natural ingredients designed to repel fleas and ticks by discouraging them from biting, rather than killing them on contact. That said, we absolutely understand how frustrating it is to still find ticks on your dogs after consistent use. No product should leave you second-guessing your pet’s protection, and we regret that this has been your experience. Environmental factors, regional tick populations, and even the length or density of your dog’s coat can sometimes affect the collar’s effectiveness. Still, your feedback is important and highlights that we need to continue improving how we communicate what our products can and can’t do — and how well they perform in real-world use. If you haven't already, please reach out to our customer support team at [email protected]. We’d be happy to discuss a refund or help find a better solution for your situation. Your satisfaction and your dogs’ health are our top priorities, and we’d appreciate the opportunity to make this right. Thank you again for bringing this to our attention.

Response from FurLife™· Jun 6, 2025

Thank you for sharing your experience, and we’re really sorry to hear that the collar hasn’t provided the results you were hoping for. We completely understand how disappointing it is to choose a more natural option—especially with the intention of protecting your cat in a gentler way—and not see the effectiveness you expected. While our collars are made with 100% natural ingredients and are designed to offer ongoing protection, their performance can vary depending on the severity of the flea issue and your pet’s individual environment. Since it sounds like your cat is still struggling with fleas despite consistent use, we agree this product may not be the right fit for her. We want you to know that your satisfaction is important to us, and we’ve issued a full refund for your purchase, no return needed. We truly appreciate you giving our product a try and hope you’ll consider us again in the future. If you have any questions or need further assistance, feel free to reach out to us at [email protected]—we’re always here to help.