AKKOReviews of getakko.com

I recently had the pleasure of working with AKKO to handle a claim regarding an iPhone 12 battery, and I couldn't be more impressed with their service. From the start, the team made the entire process seamless and stress-free. AKKO's team is responsive, and they walk me through each step with ease. What stood out was their attention to detail and their commitment to ensuring that my issue was resolved swiftly. They arranged for our iPhone's battery replacement with minimal hassle, and the entire experience felt smooth and efficient from beginning to end. AKKO goes above and beyond to ensure my satisfaction. If you're looking for a reliable, customer-focused company that truly cares, I'd 100% recommend AKKO. -AQ

Very easy process….. Great service!!!!

been with Akko for a couple years and had smooth transactions with screen replacements. this was my first time where I needed a phone replacement and it was so much smoother than I expected. They provided the link to select a replacement and credited my PayPal account within 10 mins to pay for the replacement. I had my phone within 2 days (Amazon prime). Simple and easy.

The service was great and I had no issues during the claim process.

Very quick service and friendly staff! Worth it to get the insurance in case you break your screen again!

I’ve never had an issue with this company and I know insurance is a pain in the -. They’ve done very well in helping me getting my damaged phones replaced and are always eager to help.

EDIT as of 2024/12/28 Extremely pleased with Akko finally making it right for their policyholders. I just received an email of the Akko team reconsidering my claim and have rightfully received the claims payout. Yes, it took more time and effort than I had anticipated but 5/5 star for Akko actually having real people responding despite the back and forth, I am just always grateful when companies still give enough care to reply to each customer. I am VERY satisfied and would still highly recommend Akko if you are with them for insurance reasons for your device. This is still a very good deal and yes, you will need to be very persistent and provide tons of documentation and logical explanations (all of which I did) and it did work out so 5/5 stars for Akko's final resolution for their policyholder/customer. THANK YOU, AKKO! ESPECIALLY MIA OF AKKO! YOU ARE A GEM. Formal complaint as of 2024/12/01 I am writing to formally lodge a complaint against AKKO LLC and their underwriter, Elite Risk Insurance Solutions, regarding the mishandling and denial of my insurance claim (#21618). The actions of these entities raise significant concerns about compliance with industry standards, consumer protection regulations, and ethical business practices. I hold an active AKKO membership, which includes coverage for mysterious disappearance, theft, and damage of enrolled devices. My claim involves a device that was misplaced and remains unrecoverable—a situation explicitly covered under AKKO’s policy terms. Despite fulfilling all requirements and adhering to the stipulations outlined in their terms, my claim has been repeatedly denied under dubious and shifting justifications. Key points: AKKO’s policy includes benefits for misplaced or unrecoverable equipment, subject to one claim per 12 months for mobile phones. My claim fully meets these criteria. AKKO has attempted to misclassify my claim as theft from an unattended vehicle to invoke a forced-entry requirement, which is irrelevant to my case. Despite my repeated corrections and clear documentation of the incident, AKKO has failed to evaluate the claim under the correct provision of their policy. AKKO has denied the claim without providing a legitimate, policy-based rationale, demonstrating bad faith and possible violations of consumer protection regulations. Violations and Concerns Bad Faith Handling of Claims: AKKO’s denial of my claim and refusal to properly classify it constitutes bad faith under insurance principles. Lack of Transparency: AKKO has failed to provide a clear, policy-based explanation for the denial, instead relying on misinterpretations and irrelevant provisions. Non-Compliance with Regulatory Standards: As AKKO’s policies are underwritten by Elite Risk Insurance Solutions, their practices are subject to regulatory scrutiny. Their mishandling of this claim raises concerns about compliance with applicable insurance regulations.

My VR headset stopped charging after I dropped it and Akko led me through the process of getting reimbursed and getting a replacement. Highly recommended for covering all of your devices!