TitancoreReviews of get-titancore.com

Response from Titancore· Jun 9, 2026

Hi Tanya, We’re sorry to hear about your experience and the issues you described with the pan. We’ve just sent you an email so we can look into this properly and help resolve your concern as quickly as possible. Please check your inbox (and spam/junk folder just in case) and reply there so our team can assist you directly. Thank you for your patience. The TitanCore Team

Response from Titancore· Jun 9, 2026

Thank you for sharing your feedback. We’re very sorry to hear about your experience, especially regarding the product concerns and the lack of response from our support team. This is not the standard we aim to provide, and we fully understand your frustration. We’ve already reached out to you via email to help resolve this matter and discuss a full refund for your second order. Please kindly check your inbox (and spam/junk folder just in case) so we can assist you further as quickly as possible. We appreciate the opportunity to make this right for you. The TitanCore Team

Response from Titancore· May 29, 2026

Hi Craig, Thank you for your feedback and we sincerely apologize for the experience you had. We would like to assure you that we have already responded to your emails and your case has been received by our team. We are very sorry for the delay in getting back to you earlier, as we experienced a temporary technical issue that affected our response time. We also sincerely apologize for the confusion with your order, the missing part, and the frustration caused by the cancellation request not being reflected in time due to express processing. Please be assured that your concern is now being actively handled. We have already forwarded the missing part issue to our team for confirmation, and we are working on the best possible resolution for you as quickly as possible. We truly regret the inconvenience this has caused you and understand your frustration. Our intention is always to provide a smooth experience, and we are sorry we did not meet that expectation in your case. We kindly ask you to allow us a chance to resolve this properly for you. If you are satisfied once everything is settled, we would greatly appreciate it if you could consider updating your Trustpilot review, as it helps us improve and continue supporting our customers. Thank you for your patience and understanding. The TitanCore Team

Response from Titancore· May 12, 2026

We’re really sorry to hear this was your experience — that’s definitely not what we want for our customers. Most sticking issues are usually related to heat level or preheating method, and we’d really like the chance to help you get the best performance from your pan. Please reach out to us at [email protected] and our team will be happy to assist you with tips, troubleshooting, or a solution to make this right for you. Thank you for your feedback — we truly appreciate you giving our pan a try.

Response from Titancore· May 6, 2026

Hi Sharon, We’re really sorry to hear about your experience, and this is certainly not the standard we aim to provide. We take our 100-day risk-free trial and customer support very seriously, and we’d genuinely like the opportunity to review what happened with your case and make this right for you. Could you please share your order number with us here or via email? Once we have it, we’ll personally look into your situation and assist you further as quickly as possible. Thank you for bringing this to our attention — we’re here to help. The TitanCore Team

Response from Titancore· Apr 22, 2026

Thank you for sharing your experience, and we’re sorry to hear about the issues you’ve encountered. We apologise for the delay in delivery, the missing handle, and the frustration this has caused. This is not the experience we aim to provide, and we understand how disappointing it must be. Regarding the handle assembly, we understand that this can be difficult for some customers, and we’re sorry it has created an inconvenience for you. We also hear your concerns about your past experiences with screw-on handles. We’d really like to help resolve this for you as quickly as possible. Please contact our support team directly at [email protected] , and they will assist you with the next steps and ensure this is handled properly for you. We appreciate your feedback and the opportunity to make this right. The TitanCore Team

Response from Titancore· Apr 20, 2026

Sorry to hear about the issue and thank you for letting us know. That’s definitely not the experience we want you to have. We’ve already reached out to you via email so our support team can look into this and assist you further. Please check your inbox (and spam folder just in case), and reply there so we can resolve this for you as quickly as possible. We appreciate your patience and the opportunity to help. Thanks, The TitanCore Team

Response from Titancore· Apr 19, 2026

Thank you for taking the time to share your experience — we truly appreciate it. We’re very sorry for the frustration and the silence you encountered after doing everything correctly on your end. We can confirm that your tracking details, proof of the Portugal return address, and parcel photo were received by our team. Your return is currently being coordinated with our Portugal returns facility to match the parcel with the tracking information you provided. In some cases, parcels arrive at the warehouse but are not immediately logged into the system, which can cause delays like this. Please be assured that your case is active and has been escalated for priority review. We’re committed to resolving this for you as quickly as possible and will follow through until it’s completed. Thank you again for your patience and for bringing this to our attention.