Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

This is literally our experience with this company that we've given a ton of money to...... Bought a fridge, stove, microwave package. The salesman was very nice and accommodating in the store. When the appliances were delivered the fridge was damaged and we asked them to take it back. The delivery guys refused to put the old fridge back until bribed with cash. We called the store and the same salesman was suddenly not-so-nice. The replacement fridge kept getting delayed and when it was finally available Gerhard's refused to work with our schedule for delivery. When it was delivered it wasn't fully functional and the delivery men gave us "that's not our problem" response. Gerhard's gave us a hard time to come service the fridge, then scheduled 3 different dates and times for service without telling us. Fridge is functioning now but the oven stopped working and Gerhard's magically "no longer serves that area" when we told them where we live.

One star is really too much! Lousy customer service starting immediately after taking my deposit for $8,500 of Bertazzoni appliances. Delays, delays, delays, 10 weeks of delays - Ok so I'll cut them some slack since supply chain is screwed up due to Covid BUT the lack of communication was not cool. Weekly I had to email them to get arrival dates that never materialized until early Dec when they magically appeared in their warehouse - but wait, no we can't deliver them for another 2 weeks and we're so sorry that you haven't had a working refrigerator since Oct 23rd. Using ice coolers was just a blast for 2 months! When my appliances finally arrived in mid December, the ice maker didn't work. Called Gerhards - They sent FAST appliance repair out to fix it - the service repair man repeatedly said I never heard of this brand so he couldn't fix it Took another week to get someone else out here... He orders a bunch of parts that are on back order until MAY. So I won't have an icemaker from Dec 16th until the beginning of June. Next is my dishwasher which died the middle of January - figured this time I'll just call the factory for warranty service - 2 weeks later, the tech shows up and yep had to order parts that took another 2 weeks. Then the Range... The broiler works for crap. Called the factory three times and each time they referred me to the owners manual. Ugh! they finally agreed to send a tech out and yes it took 2 weeks to get him here. The tech arrived prepared, took the broiler apart and the parts he was told to look at by Bertazzoni weren't on my broiler at all so the tech calls them back only to be told that info was wrong and sorry we don't know what the problem is.... At this point I'm disgusted, $8,500 worth of brand new appliances to get crap! Bertazzoni is absolutely awful to deal with and Gerhard's is a coin toss behind them. BTW, be prepared to be told what a horrible human being you are if you state you are sick of hearing the excuses as to why the appliances are delayed, why they don't work, why there are no parts, why customer service stinks... Save your money and buy a different brand from someone else

If I could give zero stars that is what I would rate Gerhard’s. They recently sold us a Miele dishwasher. We waited awhile for it to come. It wasn’t installed correctly and stopped draining after three weeks after arrival. Gerhard’s response: your problem. Do not believe the fake positive reviews on their website. Their customer service is the worst I’ve experienced. Avoid like the plague.

VERY disappointed...ordered a new refrigerator early Nov; Malvern Mgr assured us of delivery on 11-18; wife then purchased a new washing machine; same sales rep, Bill Slade/Mgr? assured BOTH would be delivered on 11-24. Washing machine arrived; not refrig, and NO EXPLANATION? Have now left FOUR (4) messages for Bill Slade, with NO RESPONSE????

I'm writing this review as I sit here waiting in the laundromat $30 thrown away while I have a brand new (barely 4 months old) dryer sitting at home, and Gerhard's chooses to not help me. I wanted to support local businesses and now I regret my choice. I have been without my dryer for the last 3 weeks waiting on parts and still waiting!! Your customer service is horrible I asked to speak to a manager I was told they would call me back Never happened!! I was sent a tech 2 weeks ago, Who said to me "It could be 1 of 3 things wrong I don't know." Well 2 parts finally came in the mail today. I called to schedule an appt and was told " There's still a third part being shipped to you, it's expected to be shipped on Nov. 10th. You can call us to schedule an appointment after you get that part." While normally, I would understand waiting for parts, after being told they are unsure of what the problem even is and ordering 3 parts was for 3 things that "might be the problem" I can't comprehend why she was unwilling to offer me a tech appt. to at least come out and try these 2 parts. I already waited over a week for my first appt, its been a week and a half since they came to look, and now I will be 4 weeks without a dryer or an attempt to fix it before the 3rd part even ships out. This is inexcusable, especially for a dryer less than 6 months old and for the customer service to be so lack. Don't waste your time shopping here, you'll end up waiting forever to get any further assistance when your brand new appliances break. If it was an option I wouldn't give them one star Due to the way they handled this from the start of the dryer malfunction

Gerhard sucks! I get that we've got a pandemic going on, but really?! We ordered several appliances in June. The sales guy was really rude until he realized we were buying several appliances, including a Kitchen fridge. They tried to deliver the first fridge in August--dented! They tried to deliver a second one in October--dented! (Hey, take a look at the crap you're trying to deliver to your customers, Gerhard.) Now they tell us the fridge will not be available until DECEMBER. Ok, so, back to the pandemic....but, In the meantime, loan us one of those dented refrigerators that you're basically going to give away anyway, Gerhard! Do you really expect your customers to be nice, when they have no fridge for 6 months. Pandemic, Gerhard! Work with your customers if you want repeat business. I could have gotten crappy service anywhere.

Purchased a gas wall oven over a month ago. They installed it broken which we didn't know until we wanted to use it. Service man came today, which we waited a week for, we were told that they installed a broken fridgedair gas wall oven. The man was here all but 3 minutes. And said we have to order parts. For a brand new oven. There is something wrong with that statement. They we're supposed to call me back today. Still nothing.

We totally remodeled our kitchen in 2015 and purchased all appliances from Gerhard's. So far our washer has broken twice, our microwave has broken twice, and now our dishwasher is broken. I called about 10 days ago and was told it would cost me a service call at over $100 for someone to come out today (October 22) and tell me what's broken. They may or may not be able to repair it. I have heard NOTHING about service today, no call for time, or anything. I can't call them until they open. Not only did the appliances cost a lot to begin with, it costs a lot for service when they break way too early. Very disappointing.