Janette P.
Posted
Ian promptly responded to me questions…
Ian promptly responded to me questions about the availability of freezers. Thanks so much, Ian - Jan

Average
251 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
What started as a corner record store in 1945 has bloomed into a 6 location, family-run appliance business. Gerhard’s Appliances still provides the Philadelphia and Tri-State area with the unparalleled service that it was founded on.
Gerhard's Appliance Inc. (gerhardsappliance.com) has 251 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 153 reviews with 5 stars · Clear filters
Janette P.
Posted
Ian promptly responded to me questions about the availability of freezers. Thanks so much, Ian - Jan
Josh K.
Posted
Thank you, Ian, for prompt and professional service and thank you Gerhardt’s for always being there.
Frank
Posted
better prices than big box stores and other online retailers, and yet you still get personal attention, which is really remarkable / unusual in this day and age.
Noriko L.
Posted
Ian was great! The fridge we ordered was no longer available, so he got in touch with us right away, and we were able to order a different model. Friendly and helpful!!
Matt A.
Posted
Ian provided courteous customer service and I was able to quickly process and pay for my order as well as schedule my delivery. Will definitely be returning to Gerhards for future business
thomas H.
Posted
Knowledgeable, helpful, friendly with very competitive prices.
Ryan S.
Posted
Ian is absolutely wonderful to work with. I'm head of Bellweather Construction's production team, and we've ceased to go anywhere else for our client's appliances. He is quick to respond, great at communicating, and knows the products. I recommend Gerhard's and Ian by name to anyone asking. Hands down, he is reason enough to forego the box stores and big national suppliers.
sally S.
Posted
I'm actually not a huge fan of Gerhard's but Ian Chapin in customer service was terrific. He get's the five stars. He was patient and helped me pick out an appropriate dryer over the phone.