GatsbyshoesReviews of gatsbyshoes.co

Response from Gatsbyshoes· Jun 9, 2024

Hi Mavis, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

Response from Gatsbyshoes· May 19, 2024

Hi Erica, Thank you for sharing your experience and I apologize for any inconvenience this has caused you. This is not the kind of experience we were aiming for our customers. After further review of the order information, I attest that the item has been delivered to your front door which is what we have in our records. However, the order is in the courier's responsibility and we rely on their tracking system. Additionally, as a valued customer, we have decided to take the loss for the chargeback to make sure you’ll be refunded. We are looking forward to gaining your trust and once again, we apologize for the inconvenience. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from Gatsbyshoes· Jun 9, 2024

Hi Mark, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

Response from Gatsbyshoes· May 19, 2024

Hi Carole, I hope this email finds you well. First and foremost, I want to extend my sincerest apologies for the inconvenience you have experienced. This is not what we are aiming for our customers. After reviewing your case, It’s evident that we have provided you with the return instruction. The information about the 30 days is just a reminder that you can only return the product if it’s within the 30 day window. We apologize for any miscommunication about this. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from Gatsbyshoes· May 19, 2024

Hi Lisa, I hope this email finds you well. I want to express my sincerest apologies for the frustration and inconvenience you experienced with your recent order from our company. Your feedback is invaluable to us, and I appreciate you taking the time to share your concerns. It deeply troubles me to hear about the difficulties you encountered with our return. This is not the level of service we strive to provide to our customers. Please know that our refund policy is displayed in every footage of our website for transparency which I would like to highlight as this is a shared responsibility between the company and its customers. I would understand if there’s an oversight regarding this information. After further review, I would like to kindly bring to your attention that we have already accepted the chargeback and taken the loss for us to compensate you for all the inconvenience you have experienced. I appreciate your patience and understanding about this matter. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from Gatsbyshoes· May 19, 2024

Hi Robert, I want to extend my sincerest apologies for the delays, lack of communication, and overall dissatisfaction you've encountered. Your feedback is invaluable to us. I want to assure you that we take your concerns seriously as this is not the level of service we strive to provide. Upon reviewing your order and return, it's clear that you have returned 2 shoes but were asking for a full refund for 5 shoes. Please know that we have accepted the chargeback for the 2 shoes to have the funds returned back to your account as we have received the returned items. Additionally, we have been upfront by providing you the return instructions and how the process works. I apologize for any oversight in this regard. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from Gatsbyshoes· Jun 9, 2024

Hi Raymond, We apologize for any inconvenience you may have encountered. We have reached out regarding your order to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

Response from Gatsbyshoes· May 19, 2024

Hi Melanie, I’d like to express my sincere apologies for the inconvenience you have experienced regarding the order process and I am deeply sorry for any frustration this has caused. Upon reviewing your order and the subsequent communication, it's evident that there were significant breakdowns and unexpected circumstances in our shipping process and customer service response. I want to assure you that this is not the standard of service we aim to deliver. Please know that I have personally addressed this issue with our shipping and customer service teams to prevent similar incidents from occurring in the future. Additionally, I am glad to know that despite the delay, you were able to receive the order. I’d like to thank you for your patience and understanding. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]