Gate 1 TravelReviews of gate1travel.com

Gate one did not plan for bad weather even after knowing three days in advance. We were stuck in an old hotel - worst ever - in Hofn. Gate one was protecting their profit at rye expense of their customers. Would not travel with them again

I traveled with Gate 1 before but they have become horrible. DO NOT MAKE RESERVATION WITH THEM, THEY ARE SCAM. I have made reservation for Colombia, the website says they confirm my reservation within 3-4 business days. It it 11 business days (almost two weeks) and I call them everyday and no good answer. I need to make my flight arrangements as flight rates are going up but they do not confirm my trip. DO NOT WASTE YOUR MONEY. I have bought insurance and they will not refund my insurance when I really want to go on this trip and it is their fault for not giving me a confirmation. EXTREMELY FRUSTRATED! They should be shutdown.

Just terrible.... not sure what happened to them. I've used them over a dozen times and the last couple of years it seems they have just completely gone off the rails. They recently sent me change to my flights that was simply not acceptable. 7 hour layover when I originally had a 2 hour lay over. The reason? They never paid for the the flights so the airline increased the prices. I had fully paid for the trip for 8 months, so they simply held on tho the money. When I reached out nothing but run around and pointing fingers . They even went as far as to say that it's my responsibility to tell them to pay for the flights. Then more run around. Started pointing me to T&Cs, then started blaming the airline. No ownership of the problem after their screw up. Also do not buy the insurance, it's useless. Once they have your money they do whatever they want and you have very little recourse.

I just came back from Galapagos trip Ecuador. I found out the hotels involved not honest they took my blue tooth earbud and my brother family lost some stuff too I can’t point out which hotel but I like yo mention to this review so the future people MUST BE CAREFULLY ABOUT UR BELONGINGS

DON'T! JUST DON'T! AWFUL FOOD, AWFUL HOTELS. AWFUL SERVICE! DON'T DO IT! If I could give it ZERO I WOULD!

A group of 6 of us booked a trip to tour New England Fall Foliage. After making our final payment we received an e-mail that changes had been made to our itenerary because of covid concerns. Our stay in Stowe, Vermont not happening along with the tours along the way also cancelled. In place of this we will stay in a Budget rated 2 star hotel in New Hampshire that has horrible reviews from trip advisor advising not to stay at that hotel. Original itinerary was we would stay in Stowe Vermont a hotel in the mountains and many other tours along the way is why we booked this package to begin with. Gate1 policy is that if they change your hotel they have to give you a comparable or upgraded one which they did not. We called the hotel in Stowe,Vt. and were informed that there were no covid concerns and Gate 1overbooked the hotel and could not accommodate the tour. Spoke with supervisor and manager who never called back with these issues. Knowing these changes we would not have taken this trip.

If I could, I would give this company a negative 10 and I haven't even left yet. I signed up to go to Portugal/Spain in October. I won't go into detail about the dates/times I've tried to talk to someone at the company. I'm suppose to leave in 5 weeks. I called about flights, they haven't assigned any to me although my travel partner had to pay $400 additional money to get a seat. The American Airlines told me I am not booked. My partner paid another $400. My1st call to Gate 1 rep said our flights were cancelled-that was not true. She thought I should book flights that cost 3x's the amount and would bounce me all over Europe so it would have take 3 days to get there. I said no. My partner paid more money and instead of getting the seat she wanted for the trip, the return flight took her to San Francisco instead of Sacramento which is our hometown. They tell you they will call you back but they don't. I started at 6am and it's now 5pm and there's been no callback. This has happened for the last 4 days. The airlines told me they never booked my flights. I was suppose to have 6 callbacks over 4 days & only 1 callback was made to me. Now tomorrow I'll start this nightmare all over. I paid for my vacation months ago and I've received nothing but waiting and waiting, bad info, asking for more money and no air itinerary. If you haven't already joined this nightmare, run. I've travel all over the world for years. I have never been treated like this. If you aren't staying on top of your reservations on a daily basis, you should be. I don't understand why if you're traveling with someone, they won't deal with you as "traveling partners" like all the rest of the companies do. There's something called a conference call which they will not do. It makes is so simple. It usually takes me 1-2 hours to book everything from the beginning and you're done with other companies. I suggest you try them. Gate 1 may appear to be cheaper but they are not.

We are booked on a tour for Norway in February. I was trying to prepare for it. Tried to call gate1 several times, one time they said someone would call back in 3 hours. no one did. I sent an email. no response. I only put a deposit on the trip and am getting concerned about paying the balance. If I cancel, I will probably lose $400. After reading the rest of the reviews, I am really worried. This is supposed to be a fun vacation. someone needs to call back.