Full ShineReviews of fullshine.net

Response from Full Shine· Oct 10, 2024

Hi there, I’m truly sorry to hear about your experience, and I appreciate you bringing this to our attention. I understand your frustration regarding the delay in receiving your extensions and the lack of communication. Your feedback is essential to us, and I want to make this right. Could you please provide your order number? This will help me investigate the issue and ensure we address your concerns as quickly as possible. We value our customers and strive for the best service, and I apologize for falling short in this instance. Thank you for your patience, and I look forward to resolving this for you. Best regards, Mabel Fullshine

Response from Full Shine· Oct 10, 2024

Hi Heather, Thank you for bringing this to our attention. I sincerely apologize for the delay in shipping your order placed on August 11th. I understand how frustrating this must be, especially with the expedited delivery you selected. To better assist you, could you please provide your order number? This will help us investigate the situation more effectively and ensure a prompt resolution. We value your feedback and are committed to improving our service. I appreciate your patience as we work to address this issue. Thank you, and I look forward to hearing from you soon. Best regards, Mabel Fullshine

Response from Full Shine· Aug 5, 2024

Hi there, Thank you for your feedback this is duly noted and we will make sure that this won't happen again. We sincerely apologize for the disappointment and inconvenience that this incident has caused you. We would like to assist you further on this if you could email us your order number so we can investigate what happened and how we can serve you better. We appreciate your patience and cooperation on this. Sincerely, FullShine

Response from Full Shine· Jul 22, 2024

HI Marlo, We sincerely apologize for the inconvenience you encountered with this order. We are waiting for the return item to fix this for you. Your feedback matters and we will strive harder so that this will not happen again. Sincerely, FullShine

Response from Full Shine· Apr 10, 2024

Hi! Thank you for bringing this to our attention. We've checked your order and can confirm that the product dispatched was indeed the 16-inch variant, as requested. The label on the product packaging also states the same. We promptly reached out to you upon receiving your query, requesting photos for verification, but unfortunately haven't heard back yet. We're more than willing to facilitate an exchange or refund if there's indeed an issue with the product length. Please respond at your earliest convenience so we can assist you further.

Response from Full Shine· Apr 8, 2024

Hi Reanna We sincerely apologize for the inconvenience caused by the logistical issues with your recent order. I deeply regret the delay and any inconvenience it may have caused you. We have been actively working to resolve this problem. After investigating with the courier, it appears that your package may have been lost in transit. We have provided you with feedback and explanations via email, and I understand how frustrating this must be. As a new customer, your satisfaction and experience are of utmost importance to us. Therefore, to ensure you receive the hair you desire promptly, we have covered the shipping costs to expedite the reshipment. The tracking number was also previously sent to you via email. The package has now been successfully delivered, and I hope you are satisfied with the products. Once again, I deeply apologize for any inconvenience this may have caused you, and I sincerely appreciate your patience and understanding. Best regards

Response from Full Shine· Apr 10, 2024

Hi! Thank you for bringing this to our attention. We expedited the shipment on the same day as your order. The delay in tracking updates may have occurred because expedited shipping wasn't selected, and USPS standard shipping typically takes 15-25 business days. We appreciate your understanding.

Response from Full Shine· Apr 10, 2024

Hi! The slight delay in tracking updates may be due to the standard shipping method selected, as USPS shipping usually takes 15-25 business days. We appreciate your patience and understanding.