Frost BankReviews of frostbank.com

I used my overdraft and they closed my account without warning. Right before a large deposit came in. After forcing me to go into a branch while suffering from a kidney stone they said they had to get it approved. Well it’s Saturday sorry no management here today. Worst bank ever!!! Totally uncaring. I was leaving Wells Fargo but now I’m glad I didn’t get around to closing that account. Even with all their problems at least they attempt to try and keep their customers.

Very disappointed with Frost Bank. My son's car loan is secured by a CD, meaning the bank already has collateral protecting the loan. When it came time to renew, Frost ran a credit check and said they would not renew the loan under the current terms because he had been late on a few payments. Their solution was to significantly increase the monthly payment. I understand that payment history is important, but this is a CD-secured loan backed by our own money. It seems unreasonable to require higher payments when the loan is already secured and the bank's risk is limited. Customers who commit their savings to secure a loan should receive fair treatment and reasonable flexibility. This experience has left me questioning the value Frost Bank places on long-term customer relationships.

This was an ATM inside a Heb store on marbach and 410 My cash wasn't dispensed properly to me. I called the number and they wanted me to call my bank and make a dispute These kind of things should never happen.

Horrible, Does not understand everyday working Americans . If you use overdraft they want you gone in a hurry. Cut your atm card off cant use it, no warning. Hire only young people that are barely out of mom and dad's house, have no clue what inflation does to your paycheck , cause their still getting help from dear ol mom and dad. I would give them a huge ZERO star if it would let me. Ive read countless reviews of the same treatment. I'm pulling my money out when my next check gets deposited cause its too late for it to get put in a different bank , and I'm never doing business w them again. I see why their ratings are going down the tube's. If they cant make money off of your checking account they dont want your business.

I inherited a modest home improvement loan along with the house when my mother died. I went in to update the loan to my name, and it took THREE visits to do this very simple task. Later, I decided I wanted to pay the loan off early, and discovered that they had only updated the auto-pay. When I insisted I be helped, the young woman working refused to assist me, and the older woman got defensive on her behalf. To be clear, I was polite, but irritated. The had the gall to treat me like a villain for wanting to pay my bills early, while sitting next to a "We treat you like family" poster. The conduct is unprofessional, incompetent, and worse than apathetic; hostile to the customer. I will never do business with these people again.

I had an extremely frustrating experience with Frost Bank customer service. My account was suddenly locked for “fraud” with no call or warning—just completely cut off from my own money. When I called in, I spent over 45 minutes being transferred around and repeating myself. I answered all of their security questions and verified my identity, yet they still wouldn’t unlock my account. Instead, they asked me to prove details about a declined Zelle—who I was sending money to, the exact amount, and even what type of business the recipient was in. That felt excessive after already confirming who I am. Then I was told my IP address didn’t match, as if I’m not allowed to log in from different locations. To make matters worse, one of the reps repeatedly called me “mister,” which showed a lack of professionalism and attention to detail. And this isn’t the first issue I’ve had—when I originally opened the account, the branch couldn’t even set up three debit cards correctly. I had to go back twice just to get them reissued properly. Even after all of this, they still required me to drive to a branch in person to resolve the issue. I have two business accounts with them, and after this experience, I will be closing both and moving to a bank that actually provides efficient, competent customer service. Completely disappointing.

I Have had to use my overdraft for a while now just to keep afloat with all my bills, always paid it on time when I got paid, never left the account overdrawn too long and have been able to build up a higher usage amount. Today after over 2 years of using my overdraft, Im in the store picking up food for myself using that overdraft and it declines. I reach out to the bank and now all of the sudden the overdraft that I worked so hard to build up after paying so much money is fees for has decreased down to basically what it was to when I first opened my account and their response: “ well the overdraft is a courtesy and the amount we provide can change daily” they tell you this after they take over 400$ in fees from you and give no warning and your supposed to just accept that and I believe its a terrible practice and just shows the state our country is in today. These companies dont care about what regular people have to deal with in their lives as long as they make their profits and they dont know, or care to see what their immoral “Business” practices do to people because it doesn’t affect them and that needs to change Very disgusted and disappointed with this bank and I will be looking into others to switch too.

This "bank" is definitely Busch League, they have site maintenance every single night and during this time if you receive any money or even if you receive it beforehand, you won't be able to use your money until the system is back up. Well tonight it took longer than expected, it's back up and I STILL CANNOT ACCESS MY MONEY!