FrigidaireReviews of frigidaire.com

Warranty is a joke, new Microwave broken after 4 months and its been more than 2 weeks, back office is still processing a replacement. Customer service is rude. Never buy frigidaire again

Frigidaire must be the worst brand of appliances. I bought an entire kitchen set and with 3 months the ice make was consistently freezing up. So I have a $1200 refrigerator without a working ice maker. This is a common problem. Turned out it was a design flaw that let the warmer refrigerator air leak into the ice compartment, condense around the fan and freeze it After a year, the microwave limit switches kept blowing the fuse anytime the door was opened. Had them replaced along with the piece that held them, and it still blew the fuse. Looked online and found that this is a very common problem, and is due to a design flaw with their circuiting. Now after 3 years, the refrigerator display is malfunctioning. I'm done with their products. To sell products with known defects and not stand behind them should be a crime. It isn't, unfortunately, so I'm doing the next best thing and leaving my honest experience. .

I purchased a 20 cu ft freezer and within a couple of months it started making a terrible noise, sounded like a fan hitting against something. After a couple of days it stopped cooling. All while I reached out to their customer service, actually it is more like lack of customer service, and waited over a week for the repair person to show up or call. After my third call to Frigidaire, I called the selling dealer. They did manage to get the repair person out within a week. The repair person, only one in the area has a terrible rating on BBB and he certainly lived up to it. Got here and had to order a part as the freezer had a known factory defect that should have been repaired before leaving the factory. After a couple of weeks of not hearing anything I contacted the selling dealer again and they got the repair person out to install the part. After he left we noticed the light was now not working. So called that in and as before no call and no one showed up. To the dealer again and was told the repair person just got the part and would be in touch to install. Subsequent call from the owner of the selling dealer called and said i would hear back from him with 4 days, that was three weeks ago. After two weeks I filed a complaint with the State of Florida consumer affairs. Now Frigidaire says the repair person just got the part and would be in touch. Note i was told a month ago the repair person had the needed part. Oh, in the mean time the fan it back to making a terrible noise. At this point it appears no one is willing to honor the warranty nor refund my purchase since i received a defective product. This says a lot about this Electrolux company.

Worst company ever. Beware they do not support or warentee their products regardless of what they claim. I had purchased a stove which stayed very hot to the point my grandchild got burned from a stove top that had been turned off for 3 hours. I call both the place I purchased it from Jetsons appliances and then Frigidaire, neither of them did a thing and claimed that was normal.

I wish I could give this company a zero. Terrible warranty service. Their products are very cheaply made. My product is supposed to be new and all the control knob for my gas cooker broke within 2months of buying them new. Getting warranty dept on phone is a nightmare, until now, no one can help me. They never answer the phone and few occasions when they do, they keep transferring you and ask you to call the same number you called. Be prepared to spend hours on the phone without a resolution or fix. What a shame!!

Getting your warranty honored is a huge pain as there is no online service scheduling and a convoluted call center experience that ends up wasting 40 minutes of your time before you find out you're missing 1 of about 20 data points just to register the product.

4 months ago Frigidaire told me my 11 month old fridge was not repairable and a replacement would be provided under warranty. I'm still waiting for it. I've called 7-8 times and get the same story, they will find out why it hasn't been resolved yet. Then nothing happens and I have to call back and get the same BS all over again. This is by far the worst customer service I've ever experienced, and it's not over yet.

I bought my refrigerator because it was a frigidaire, what a mistake I made in doing so. I have had it less than 2 months and the first week the paint started chipping off, food freezing and I have it on #1, when I close the bottom door the freezer door opens and if I don't make sure it closed tight condensation forms on door, very loud motor. Do not buy from this company! When there warranty repair company tell you that they only last 3 to 5 years you know you made a mistake.