FrenchiestoreReviews of frenchiestore.com

I sent several messages which you haven't replied to or acknowledged! I need to send the bow back for a refund .. it's way too big!

Awful customer service, in fact there isn't one! I made an order worth £143 on the 17 April and it hasn't been shipped. I have emailed and Facebook messaged 5 times now and no reply.

It's not a good experience the blankets I ordered are nothing like the ones shown on your site. Now I understand I can't return them?? Folks remember there is no phone or other way to contact these people. The web site isn't working...

I originally posted a very negative review But after a week I was finally contacted and provided with the necessary information to return my items Rep was knowledgeable and apologetic Pending the final result I will completely change my review Have purchased items in the past and my items were great Unfortunately my “boys” outgrew them so the new items were replacements I would at this point request that this this company be given due consideration for making adorable and “very” Frenchie products

Very disappointed in the quality of these bandanas. I bought $70+ worth of bandanas and a harness. The bandanas fray all around the edges within one week of my dog wearing them, and my dog is a typical lazy frenchie, so theres not been heavy wear on them. I have numerous bandanas from Amazon sellers that look as good as new after many months, but the Frenchiestore bandanas are NOT made to last. The frayed edges look sloppy and the bananas are sure to fall apart quickly now. I'll have to put fray stop on all of them to fix it. To top it all off, I was given a 15% discount for signing up for marketing notices. The coupon did not apply correctly at checkout so I didn't receivethe right discount. I wrote to customer service twice, but have NOT BEEN ANSWERED. So, bad quality and bad customer service. We won't be a returning customer. Lastly, I sent them a review with photos of the frayed bandana, they have yet to post it last I checked.

The product I received was way too small. I reached out to the email address listed for returns and never got any response. So I paid money for something I cannot use nor can obtain instructions on how to exchange it

I emailed about a return and never received a response.

I ordered the fleece hat with the ear covers. Very good quality as far as fabric and make. It looked super cute but there is no way to really secure it without it being too tight & obstructing breathing. Started panting heavily when I put it on her and she shook it off by the time we got to the end of the driveway:(