FreeTaxUSAReviews of freetaxusa.com

Response from FreeTaxUSA· May 5, 2025

Hi Tisha! Our data retention policy explains that we save all prior year returns that you have finalized in your account for 7 years. The prior year returns are available to print in the "Account" menu. If you prepared your prior year returns in multiple accounts, you would need to log in to each account to view them. If you have questions about this, please contact a member of our support team by signing in to your account and clicking the "Support" link.

Response from FreeTaxUSA· Apr 15, 2025

Hey Sally! I am very sorry about your frustration! The IRS requires your prior year AGI to e-file your return as an e-signature. If you didn't have ready access to it, I wish you had reached out. We could have given you resources to find it! We do charge a small preparation fee for our state returns, but we never charge additional to e-file. We guarantee the calculations of our returns as long as your entries are correct-it is possible there were some things you entered differently between the two software's. It sounds like you also signed up for the pay with refund service when preparing your returns which does have an additional fee and is handled with a third party bank. However, this service is not required for you to use when filing, so taking on that fee is completely optional.

Response from FreeTaxUSA· Apr 13, 2025

Hi Dave. We are sorry to hear you did not have a great experience this year. All of our customer support representatives are US based and we try our best to assist with any concerns. Sorry to hear that was not your experience. We have sent a request to you for more information. If you could include your email address when responding to that request, we can look into the concerns that you have.

Response from FreeTaxUSA· Mar 26, 2025

Hello Mag, It sounds like you are saying that your refund was adjusted by over $300. We guarantee the accuracy of our calculations based on the information entered. If the IRS made an adjustment, they will mail a letter that explains the adjustment. If you find that you need to file an amendment, our software does support preparing amended returns. Unlimited amended returns are included with our Deluxe service. If you did not purchase the Deluxe service, there is a fee for the preparation of the amended return. If you still have concerns, you can contact a member of our customer support team by signing in to your account and clicking the "Support" link.

Response from FreeTaxUSA· Mar 19, 2025

Hello Dave. I'm very sorry to hear about your difficult experience. The rejection message comes directly from the IRS and our agents will do all that they can to help resolve the rejection and give you the opportunity to submit your return by e-file. For security reasons, the IRS will not discuss the processing of your refund with anyone not listed as a taxpayer or spouse on the return, including the tax preparation service so this requires some time on your part to determine what the IRS has in their records for you. There are times that mailing the return is the only option. We offer customer support free of charge, which you can access at any time by clicking the "Support" link while signed in to your secure account. This is handled through secure messaging within your account. We also offer a live chat support option if you would like to upgrade to the Deluxe version of the software or a Pro Support option if you are seeking tax advice. Scheduled phone appointments are available with Pro Support. If our service did not meet your expectations, we’d be happy to make it right. Please sign in to your account and click the "Support” link. We have contacted you directly requesting for more information from you. If you would reply back to that request with the email address on your account, we can look into this further.

Response from FreeTaxUSA· Feb 28, 2025

Hello Michael. As a self-prepared service, the software reports the information on the return exactly as it was entered in your account. We ask you to enter the bank account information for the direct deposit of your refund twice. This is done twice to verify that the correct information is entered. We provide preview copies of your return that you are able to review and verify that the information reported on them is correct before submitting them to the IRS. If you have questions about what was entered in your account for the direct deposit of your refund and what was reported on your return, please reach out to [email protected] or you can send a message within your account by clicking on the "Support" option.

Response from FreeTaxUSA· Feb 27, 2025

Hi Mary. We are sorry to hear of your experience with our Support team this year. We do our best to assist customers and their questions. Would you please send us a message with your email address and we would like to review and follow up with your return and your experience.

Response from FreeTaxUSA· Feb 26, 2025

Hi Shaunna! It sounds like you might have chosen to pay for our services out of your refund. When this payment method is chosen, the IRS sends your refund first to our third party banking partner. Once they extract our fees, they will deposit the rest of your refund into your bank account. This is a very streamlined process and they issue the deposit very quickly. If you have questions about this, our support agents would be happy to help with this. Please reach out to Support within your account.