Excellent
632 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Airbnb management services company in Dubai
Frank Porter (frankporter.com) has 632 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
Showing 73 reviews with 1 star · Clear filters
Consumer
Posted
This company is dishonest and untruthful. They advertise a certain price and then change their mind after 2 months despite confirmation. It’s an unnecessary struggle to get your refund that they very quickly collected after confirmation and try to dissolve any responsibility on errors made by them. They have a terrible work ethic and should not be allowed in this business. The way they conduct things is disgusting.
Matilda K.
Posted
The management is very poor especially on security money and absent when clients need service like extra key for a group visit.
Response from Frank Porter· Nov 28, 2024
Hi Matilda, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We take your concerns seriously and are working on improving our processes to ensure a smoother experience for our guests in the future. We value your input and will make the necessary adjustments to enhance our services. We hope to have the opportunity to host you again and provide a better experience next time.
Olaf M.
Posted
I own a 2BR apartment in Business Bay, which I have put into short-term rental with Frank Porter. The reason for me was primarily to have someone to look after my apartment while I'm not in Dubai. Frank Porter also furnished the apartment well and the first guests felt comfortable. Then the problems began. The guests damaged the refrigerator. The refrigerator was not repaired by Frank Porter and insects settled in the refridgerator. The guests damaged the umbrella, it was not replaced and not repaired. The cleaning team left the lights on for weeks and I had to pay the electric bill. The bed was stained with coffee, Frank Porter didn't clean it. The apartment was delisted on Airbnb, Frank Porter didn't even notice. Insects were spreading throughout the apartment, but Frank Porter didn't notice. I can understand every guest who no longer books my apartment. Many owners in the building have now terminated their contracts with Frank Porter. So do I. Frank Porter charges high termination fees without Frank Porter taking care of the apartment. The management fee is one of the highest in the market at 17 percent, others are significantly cheaper. And to put it in the words of my neighbor, “Frank Porter: greedy and lazy.” For more information, please send a DM. Olaf Meier, October 31, 2024
Response from Frank Porter· Nov 6, 2024
Dear Olaf - we are saddened to see that you went ahead with the negative reviews you threatened us with, despite us doing everything in our power to end on good terms. The truth of the matter is that you cancelled your contract with us abruptly, without any notice and without any valid reason. Most probably you had other plans for your property - which is completely normal as we provide a flexible option for our clients. However, as with any contract there are terms you signed off on - namely allowing us notice to move/cancel future bookings. You did not give notice, and refused to pay any termination/relocation fees citing 'maintenance issues' and threatening bad reviews. We immediately organized our maintenance team to attend to these minor issues. You refused, citing 'Frank Porter's incompetence.' Our team checked all photos, issues were very minor so it was clear you just wanted out of the contract immediately and were looking for reasons not to pay anything. Ok. In the end, in good faith and to end on positive terms - the team informed you that you didn't need to pay anything to us - we would attend to your property, fix minor issues and do the handover. You agreed and it seemed we were moving on. Then yesterday - post handover you decided to go ahead with these malicious and false reviews across platforms. I think it speaks volumes about the person you are, and not about the service we provide. By the way - our team is still attending to some minor fixes today, despite your reviews. We choose to stay positive and end on good terms. If your style is spending hours trying to damage our reputation - well then you do you. Good luck in all your future endeavours.
Theodora P.
Posted
Where do I start? We gave them a property to manage and it was the biggest mistake we could have done. Once the pretty sales lady goes away, reality hits with incompetence. First two reviews came in with one star citing problems with the management company. Their way to fix it was to propose fake reviews. We also tried to stay ourselves to see what our guests were complaining about and we realised they were so right. Took them 4 days to deliver towels etc. it is a scam ran by arrogant amateurs. There is no escalation mechanism. Management does not exist. At the end we made peanuts ( if anything at all), way far from any projections they had shown us ( which were just a pretty picture), they had the property empty during the highest periods, they lost access cards, mixed and matched cutlery from other apartments, never gave us a proper inventory of what was in the apartment ( and it was bought with our money), and overcharged for everything including their decoration services which were miles away from what they showed as at the brochure ( they never gave us a breakdown but judging by the fact we found 99percent of the furniture in home centre and Danube we know they spent half the budget). Stay away.
Response from Frank Porter· Jun 4, 2026
Dear paschoudi, Thank you for your feedback. We’re sorry to hear about your experience. However, we were unable to locate any reservation details in our system based on the information provided in your review. We kindly ask you to share additional information such as the booking name, dates of stay, or apartment details so we can properly investigate and assist you further. We look forward to your response.
Lewis M.
Posted
The company had a property listed for 20,000AED online. When I enquired they tried to charge me double the price! This company try’s their luck by trying to scam people why over the money listed on Bayut. Stay clear do not use!
Angeline
Posted
From the moment we walked in to the apartment, although it was pretty decor… it was filthy! I refused to sit on the sofa or walk bare foot. We had to get cleaners in immediately to deep clean. Constant issues with appliances- washing machine etc, poorly managed by their team. Never ever stay with Frank Porter, heard from many people they have an awful reputation. And the worst part… after staying for a month, while we were at a friends wedding in Europe, they threw our stuff in black bin bags. Rather than giving their new tenant another apartment they ruthlessly evicted us. Mistake owned at their end on dates and we had to suffer. Horrific experience.
Soliman H.
Posted
The worst host ever from all sides
O C.
Posted
I had given my apartment in Dubai for FP to manage and when I handed it over to them, it was in perfect condition, fully furnished (all new). When I received the apartment back after 3 years of them managing it, i had the shock of my life as it cost me nearly $3000 to fix everything that was damaged in the apartment. This being said, FP charged me almost every month to fix items in the apartment but clearly, they charged but didn't fix a thing. Very disappointing experience and will not recommend any owner to trust them with property management.
