France and SonReviews of franceandson.com

The furniture is terrible quality and often arrives stained or damaged. I ordered a sofa and matching chair. The sofa arrived with a stain and started losing its shape after two months. The chair I ordered a few weeks later. The first one that arrived was a completely different color from the couch and had stains everywhere. It was swamped out and now it is more similar in color but slightly yellow and the fabric is different. Since the whole ordeal took so long and the shipping of the chair took four months I am now unable to return or swap out the sofa. Customer service is rude and unhelpful. Do not shop from here.

Terrible terrible customer service. Purchased a 2000 cabinet and was told it was in stock. Several emails and 7 weeks later the cabinet arrived defective. Not damaged, defective. Customer service is all by email. They are placating and condescending. I asked to return the piece and they wanted me to hire a repair person to fix it and they would reimburse me. I refused. They do everything imaginable not to return furniture even if it’s defective. It was so surreal. I asked myself several times if this experience was real. I finally disputed the charge with my credit card company and after four months was able to return the cabinet. I am still out 400 from shipping charges. Google the furniture piece you want and buy from another vendor. This group is outrageously awful! I am posting my experience as much as possible so people know. This obviously is a pattern. Look at other negative reviews.

Purchased 2 Mid-Century mushroom lamps that do not resemble the pictures on the webpage. We contacted their phone, internet, and instagram support multiple times to be told that “it’s a glass lamp, how could glass differ”. The people they hire have no respect for detail and likely have no idea when it comes to interior design. Now that we have dug deeper into their reviews, we learnt Frances & Son has a notorious reputation online and with the BBB (more than 50 complaints!). They are unwilling to issue a full refund. We will now take this up directly with the credit card company. They contacted us after some of our reviews are posted but what’s the point when they won’t address our concerns when we initiate the contact?

Sadly, I was hoping my experience would be better. It started off great - communication seemed to be on point. I ended up having to ask my CC company for credit last week. I reached out to them last month after waiting 4 weeks to hear if my item was shipped, they said they couldn't cancel my order cuz it was shipped. I kept asking for a tracking number. Then a rep sent proof that the manufacturer sent it to THEIR OWN warehouse in CA (I live in CA). I wait another 4 weeks and it still hasn't left their warehouse. How is it considered shipped to the customer when the item has been sitting in their own warehouse for a month? If they had said there are delays due to xyz, I would have appreciated that more, but instead I received vague responses and no tracking number to show proof of shipping. Anyway, listen to the other reviewers. Stay away, or at the very least, I hope the company teaches their employees to communicate better.

Really bad services I order two mid century clocks in January , I was told because of Covid they will be here in March , March came around and nothing , then I was told On June , on the end of July I called them and I was told that the items were mailed that may take a little few days thru customs , well today I get an email saying that the items are back order until September,

This company is a joke (but not a funny one). Ordered a sideboard - first of all, beware that they will tack on a delivery insurance charge without your authorization and it doesn’t appear until after you’ve paid for your item. I emailed them to get a refund for the charge, and got a new quote (below). After about a week and a bunch of unanswered emails, I called them and was told that I would be receiving something to sign stating that I authorize the refund. Uhh, sure. Didn’t receive anything to sign (or a refund), so after several more attempts to resolve the issue, I get an email from Cassidy who claims that I was never quoted the price I said I was despite having evidence of it. Since calling her out on this, no further contact from this company, so I disputed the charge with my credit card company. Meanwhile, I have been getting multiple emails a day asking me to order this item from the same people who were not responding to the emails I have been sending them. Also, they completed the credit card charge even though the item will not be in stock for another 2 months. Skip the aggravation and order from another company - most of what they sell is sold elsewhere anyway at better prices.

I ordered their Santiago lounge chair. The product arrived broken. Upon inspection, the leather is extremely brittle, the buckles are made of extremely cheap metal, and the seat is so slippery it is literally impossible to sit on. I asked to return the chair since it was $1250. They tried to charge me $560 to return. Unacceptable. I've decided to repair the chair and donate it. Don't waste your time dealing with this company. Substandard products and costumer service acts like they don't want to be in business. Update: The quality of this chair is so low that it is unusable. You literally cannot sit in it due to the slippery leather. The leather is brittle and was damaged by the buckles. Additionally, the engagement pin on all six buckles arrived severely bent. The pins are made of cheap, thin gauge metal. They will fail completely and pull through the leather if the seat is used at all. In short, I spent $1250 on this chair and would not trust it to hold my child. Offering to replace it with the same chair with the same poor craftsmanship is not a solution. The slipperiness and cheap buckles problems still exist. Charging me $560 to return a product you marketed as being high quality is not a solution either. If this were an error on my behalf, like if I ordered the wrong chair, I'd pay the fee. But this a substandard and expensive chair which was sold as high quality. That is your problem. You should stand by your product, listen to your customer, refund my money, and remove the product. If you did that, I would come back and buy more. Since you won't, I'm done.

To f/u on my last review I did not receive my refund less the large restocking fee of $900 until I posted this review and over 2 weeks from agreeing to take the "hit". In addition the company tried to have Trustpilot remove my review saying my transaction was fake as was the review. After sending my email receipt from Franceandson to Trustpilot, my post was "verified". Just more hassle from this company.