Great
21,779 reviews
FragranceXHonesty, pricing, process and quality scores appear once 5 customers have rated them.
FragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 578 reviews with 3 stars · Clear filters
John W.
Posted
Be prepared to lose 30% of your money if you need to return the goods and request a refund. Order #67459621 - paid £118.71 on ; returned goods (unused) and got £77.33 back. And that took 3 months . . .!
Rosiefreespiritmsn.com
Posted
My purchase was fine. The extremely slow delivery via USPS was an issue.
Clifton Z.
Posted
I ordered two fragrances and one of them came with the cap off within the container. The bottle was covered in fragrance and it leaked over the box. Since both the fragrances I ordered had the same bottle design. I compared the two, and there was a clear difference in weight, probably due to the leakage on the damaged one. I reported this issue, and the best offer they gave was a few dollars as compensation because they claimed that 20-25% of the total cost was due to discounts, shipping, and taxes. Very dissatisfying compensation. TLDR: Customer service: 4/10 (fast response, but unsatisfying service) Delivery time: 8/10 (delivery time was reasonable) Price for the quality: 9/10 (if the item wasn't damaged), 6/10 (If the item is damaged. There's a lack of satisfactory compensation for damaged items) Updated: Customer service 2/10 The customer service is just getting worse! I attached the receipt stating how much I paid for a fragrance cause they claim that I paid 60 USD per bottle. Hence why the compensation is low. The receipt clearly states I paid 84.46 USD per bottle. 2 emails later back and forth, they say they can't open the receipt I've attached! WHAT? Mind you, their offer is 6 USD compensation for an 84.46 USD bottle of fragrance that is opened and the container box was drenched in fragrance which is worse than a 2nd hand fragrance in this condition. After a long discussion, they increase the offer to 10 USD.
MightyJomo M.
Posted
Im glad everything is 100% legit. but i ordered with 2-5 day shipping and got it on the 7th day. not a big deal but if it says 2-5 it should be between then.
Patricia D.
Posted
2 bottles broke
Response from FragranceX· Dec 17, 2024
Hi Patricia, We’re very sorry to hear about the broken bottles. Please reach out to our customer service team so we can resolve this for you as quickly as possible.
Tarah Y.
Posted
I like that I can get my perfume quick, but don't like that there is not better discounts for return customers. I pay the same price whether I am a newbie or a full time return customer.
Response from FragranceX· Oct 14, 2024
Hi Tarah! Thank you for your feedback! We’re glad you appreciate the fast shipping. We also understand your concern about discounts and will take it into consideration for the future. Your loyalty is important to us, and we appreciate your continued support.
Hem
Posted
Comme prévu, je poste un avis suite au remboursement des produits non reçus. Néanmoins ce remboursement est intervenu plus de deux mois plus tard et un signalement auprès de la RICPC.
Response from FragranceX· Aug 30, 2024
Bonjour, Nous avons effectué un remboursement de courtoisie pour votre commande manquante. Passez une bonne journée.
Mrs. Sharon S.
Posted
I've placed my first order today; I had a voucher for 25% off my entire order but this wasn't accepted! The total price showed as £85.48 but my bank shows I paid £89.27! I just hope my fragrance arrives OK as I also received an email to say I'd given the incorrect telephone number & asking for it again! I don't have any faith in now receiving my fragrance!
Response from FragranceX· Jul 1, 2024
Hello Sharon, Thank you for taking the time to share your thoughts. We apologize for any confusion caused. Please note that our maximum discount is 15%. Any other coupons you may have encountered are not issued by FragranceX.com. For international orders, a phone number is required for the carrier to contact you if necessary. I see that a phone number has been added to your order, which is now awaiting packing. If you prefer not to receive your order, you can cancel it directly through your account or by contacting us at [email protected]. We hope this information is helpful. Have a wonderful day!
