FragranceShop.comReviews of fragranceshop.com

Response from FragranceShop.com· Jul 10, 2026

We are sorry to hear about your experience. Unfortunately, we are unable to identify your order using the name “customerlw” We have contacted you through Trustpilot requesting additional information. Please reply with your order details so we may investigate further. If a refund was previously denied, this would generally indicate that the carrier confirmed delivery and provided proof of delivery

Response from FragranceShop.com· Jul 10, 2026

We are so sorry to hear that this fragrance didn't meet your expectations. Because fragrances rely heavily on individual skin chemistry, they can sometimes take a few moments to fully develop. The initial alcohol scent you noticed is standard for evaporation, but it should quickly give way to the actual scent notes. As a reminder, we offer a 30-day return policy for eligible products.

Response from FragranceShop.com· Jun 16, 2026

We are unable to identify an order under the name provided in this feedback. Order confirmation emails are sent automatically to the email address entered at checkout and may occasionally be filtered into a spam or junk folder. Please contact our customer service team with the full billing name and email address used for the purchase so we can locate the order and assist you promptly.

Response from FragranceShop.com· Jun 14, 2026

Thank you for your feedback. We stand firmly behind the 100% authenticity of all our perfumes and are sorry to hear this fragrance did not meet your expectations. Per our standard return policy (fragranceshop.com/returns), return shipping costs are non-refundable, and used or opened merchandise is subject to specific return conditions. However, we always want to ensure our customers are taken care of. Please reach out to our team directly at [email protected] with your order details so we can review your case and find a suitable solution for you.

Response from FragranceShop.com· Jun 11, 2026

This review is inaccurate. All products sold by FragranceShop.com are 100% authentic and purchased from authorized distributors. We responded to all four of your emails and clearly advised you to return the products if you were not satisfied. The return label image you provided shows the package was delivered to New York, NY 10001. We are located in NJ and this is not our return address. Because the products were not returned to our facility, no refund has been issued. Once we receive the returned products at the correct return address, we will process the refund.

Response from FragranceShop.com· Jun 9, 2026

We regret that you are dissatisfied with your experience. However, USPS has confirmed that your order was delivered on May 8, 2026, to the freight-forwarding address you provided at checkout. Unfortunately, delivery disputes of this nature can occur when packages are received by freight-forwarding facilities but are later misplaced, incorrectly processed, or not properly recorded. As the carrier has confirmed delivery to the designated address, any subsequent issue regarding the receipt, processing, or handling of the package must be addressed directly with the freight-forwarding company.

Response from FragranceShop.com· Jun 9, 2026

We’re sorry to hear that you were disappointed with your purchase. All products sold by FragranceShop.com are 100% authentic and sourced from authorized distributors. We offer a 30-day money-back guarantee, and customers may test a fragrance with a few sprays. However, the photos provided showed that the bottles were more than half empty. Unfortunately, products that have been substantially used are not eligible for return or refund under our return policy. We understand your concerns, but we were unable to approve the return based on the condition shown in the submitted photos.

Response from FragranceShop.com· Jun 4, 2026

We are sorry to hear about your experience. Unfortunately, we are unable to locate an order under the name provided here. Please contact our customer service team directly so we may review this matter further. We do not ship defective products; however, fragrance spray pumps may occasionally need to be pressed several times before they begin working properly. That said, we do offer a 30-day return policy for eligible items. More information can be found here: https://www.fragranceshop.com/customer-service/