Great
706 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fracture prints your digital photos directly on glass to create vibrant, frameless works of art. Glass Prints are delivered to your door ready-to-hang and with a lifetime quality guarantee. For a modern take on the traditional framed photo, look no further.
Fracture (fractureme.com) has 706 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 24 reviews with 2 stars · Clear filters
Brent H.
Posted
Picture was very disappointing. The he picture on my phone looked 1000% better.
Response from Fracture· Mar 4, 2024
We're so sorry to hear the print didn't meet the mark, Brent! We have a 100% Happiness Guarantee on every photo, and we'd love to get you out a replacement that looks much better. Our team has just sent you over an email to get that started.
AM
Posted
My family member wanted a Fracture print for Christmas, but when we went to order one, we were dismayed to see the cheapest shipping option cost more than the product itself. Despite the (very expensive) express shipping, the product did not arrive in time for Christmas even though we had ordered it almost 2 weeks in advance. The company sends me constant marketing emails, which were extremely annoying to receive when the product that I did already order had not even arrived yet after two weeks. When it did finally come, it was nice but really nothing special, I wouldn’t say it was worth the money we spent on it as it looks like it could be done at the local drug store. Also very annoyed to have to input my email to submit this review as the company clearly has it already.
Jeanne V.
Posted
I have purchased some of these in the past as well as gotten one as a gift. I have been happy with past results, however this time the 2 I purchased for gifts were not well done. The images were washed out and not at all reflective of the pictures I sent in. Very disappointed and would like some type of resolution from the company.
Response from Fracture· Jan 5, 2024
We're so sorry your order turned out like that, Jeanne! We have a 100% Happiness Guarantee on every order, and we're more than happy to snd you some replacements that are looking much better. Can you please send an email to [email protected] with your name, email, or order number so we can get started on that for you?
Jamie B.
Posted
Not as happy as I’d like to be for the price I paid including %30 off. I will be going back to Shutterfly
Bryan S.
Posted
I’ll review the redo. What I received isn’t hanging. Disappointed.
Response from Fracture· Dec 11, 2023
We're so sorry your print arrived that way, Bryan! Just let us know if the replacement you discussed with our support team still doesn't meet the mark. We want to make sure you're 100% happy with your order!
Alan
Posted
Disappointed that there is no stand for that picture. in the past, it had come with a stand previously. Is one available?
Response from Fracture· Dec 5, 2023
Sorry for any confusion, Alan! Stands can be added to our smaller-sized prints with any order, but it doesn't look like one was purchased in your most recent order. If you'd like to get a stand for that print, you can purchase one here! https://www.fractureme.com/stands
Karen T.
Posted
It has not even been received yet. Was told Friday. Tracking then said Monday. Now it's Tuesday. This is a gift and I am running out of time to get it. So far not good. I am curious to get it
Response from Fracture· Nov 13, 2023
We're so sorry for the delay, Karen! Our team just checked your tracking info and we see just what you mean, that order should definitely have been delivered already. We just sent you over an email to confirm some details and make sure the print gets into your hands ASAP!
PG
Posted
Title explains it. Great marketing and execution. My panel was poor quality. Specifically, I thought the entire picture looked ‘washed out’ and lacked depth - almost grainy (in my mind looked like a very low resolution picture, but the one I sent was not). I’m not clear if the site downloads the same resolution, and they did not address this part of my concern when I contacted them directly. Further, if my first quality complaint could be deemed ‘subjective’, my second cannot. The panel was cropped such that it made my entire premise for ordering ruined. I was told there is an “automatic” cropping of photos to fit their designed aspect ratio. Understandable, yet in this case - unacceptable. Again, upon contacting them directly, I’m left unclear as to how much of these details I was expected to address/verify. In my view, because..... As I go back to the site, I see the emphasis on simplicity (download, done! Basically). I’m all for that conceptually. However, when the details make quality suffer for the sake of simplicity - I’m Out! In this case, I’m out.
