hersReviews of forhers.com

I had a lot of trouble with missing and delayed shipments that interrupted my treatment. I canceled my account. They shipped another dosage to me that I did not want. Mayhem!

Avoid this company at all costs! I expressed an interest in their weight loss program, but never signed up for any services. I was charged $39, which I reluctantly decided to ignore, and then a $149 "membership fee," which I never agreed to. I will be complaining to the Consumer Affairs department. Horrible experience all around!

I’m trying to stop my medication but I can’t get in touch with this company. I need someone to get back to me. I was just charged $2,388.00 for medication that I don’t need. I will be returning the medication when I receive it! Shelia Pack 847-668-8890

All my hair is falling out I had to stop using topical What a scam I am very angry and want my money back My hair is falling out in clumps and it was not before at all!! I’m so upset.

For anyone looking for a GLP option - beware that you pay $149 a month simply to be a “member”. Any medication is a substantial additional cost. Here is the response I received today directly from HERS Hi Tracy, Thank you so much for reaching out and asking for clarification. I completely understand how important it is to know exactly what you’re paying for, and I’m here to provide you with a clear explanation. The $149 membership fee is separate from the cost of your medication. This fee covers your access to our program’s support, resources, personalized guidance, and other membership benefits. Medication is not included in the membership fee and is billed separately based on your prescription. I hope this helps clarify things for you. If you have any other questions or need further assistance, please don’t hesitate to reach out. Best Regards, Hims & Hers Support

Hers took $40 from me through what I can only describe as a deliberately confusing checkout, and their "non-refundable" policy exists specifically so they never have to account for it. UPDATE: Ok, they refunded me! You just have to be VERY persistent. Do not give up.

Customer service is frustrating. No one has been able to help me. The “treatment check-in” link isn’t working and I’ve done all the troubleshooting recommendations. I’ve called and messaged multiple times and they just say they’ve escalated it to tech support and they’ll get back to me in a week. If they ever get back to me it’ll be too late and I’ll miss my next prescription. Please help resolve this problem. Why is this taking so long?

Zero stars if I could. Hers truly doesn’t care about you. Everything is cookie cutter and not personalized around your needs. The dat before my refill date, I reached out to talk to a medical professional and the only action taken from their side was to delay my refill for two weeks. When I tried to ask why they did this I waited 8 hours for generic AI responses that didn’t address my issue. Do not give them your money.