Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About hers
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Rated Honest, with an average rating of 3.3 out of 5.
The medication I was prescribed was a total surprise and I am very unhappy with the extensive list of side effects for each of the three medications. I understand I cannot be refunded but I am getting zero help applying that $395 to a different medication. The lack of transparency and directness is making this feel like a complete scam. You were happy to take my money but not address the issues I am having.
Response from hers· Apr 3, 2026
Hi Rachel,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
SL
Shari L.
Posted
TERRIBLE COMMINICATION FROM HERS
TERRIBLE COMMINICATION FROM HERS, NO ONE WILL CALL ME. I DID NOT AUTHORIZE ANOTHER SHIPMENT, AS I WAS OUT OF STATE. SO IT SAT AT THE POST OFFICE. IT WAS NOT KEPT COLD, SO ITS RUINED. CALL ME, SHARI 503 930 8891
Response from hers· Apr 3, 2026
Hi Shari,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
Our team has followed up with you in your treatment channel and look forward to your response.
The Hims & Hers Team
DE
Deniese
Posted
I did not sign up for a Subscription
I did not sign up for a Subscription, nor did I sign up for auto refills on the one medication I ordered. I attended on a trial of the medication first. I did not save my payment method either. BUT i was charged 3months later for another medication refill THAT I DID NOT REQUEST. i did not approve this. I have messaged The Care Team on the app. They insisted that I did not have a subscription and that they did not send a refill of the medication. I had a tracking # and provided that to the care team as well, they still insisted no subscription, and no refill was sent. SO, the order was delivered that i again did not order. Now all the sudden they say I do have a subscription, and no refund would be made because of the medication was already delivered. I tried to get this resolved before the medication was delivered, but to no avail they would not help me!!!!!
TERRIBLE SERVICE. I WILL BLAST THIS HORRIBLE EXPERIENCE ON EVERY PLATFORM POSSIBLE
Response from hers· Apr 3, 2026
Hi Deniese,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
DS
DEBBIE S.
Posted
Not losing weight
Not losing weight. Lost 5 then gained 2 back. Drinking the water and exercising 4-5 times a week. Very disappointed with results. Thought I should be down 10 lbs by now.
Response from hers· Mar 31, 2026
Hi Debbie,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
CM
Christina M.
Posted
Wrong prescription
I submitted all the intake forms for a weight loss medication. They mailed me the wrong medication. Unknowingly I took it for two weeks. When I complained about the side affects they got immediately concerned and suggested I go to urgent care. They refunded my money and cancelled my subscription. Still no explanation as to what happened.
Response from hers· Apr 3, 2026
Hi Christina,
Thanks so much for sharing your experience with us! We are here to help you in any way we can.
We have requested further information so we can locate your account and help you with that as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
KL
Katie L.
Posted
Won't allow me to cancel my subscription
Every time i try to cancel it says something went wrong . It let me do anything else I wanted except for cancelation. I gave it a day and it still says the same thing
Response from hers· Apr 3, 2026
Hi Katie,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
AB
Ashley B.
Posted
⭐ 1 Star
⭐ 1 Star – Failure to Warn, Unsafe Side Effects, and Lack of Medical Oversight
My experience with Hers raises serious concerns regarding patient safety, disclosure, and overall business practices.
Shortly after taking the prescribed product, I experienced significant adverse reactions, including severe nausea, vomiting, overheating, and a persistent headache. These were not mild or expected symptoms—they were intense enough to interfere with normal daily functioning and raise legitimate health concerns.
What is particularly troubling is the apparent failure to adequately warn of the severity and likelihood of these side effects prior to use. For a company marketing and distributing health-related treatments, there is a reasonable expectation of clear risk disclosure and informed consent. In this case, that standard was not met.
Additionally, there appears to be a lack of timely medical support or proper clinical oversight. When adverse symptoms occurred, I did not receive prompt or meaningful guidance. This calls into question whether patients are being appropriately monitored or supported after being prescribed medication through this platform.
From a consumer protection standpoint, the structure of this service feels heavily subscription-driven, with insufficient transparency around risks, side effects, and escalation of care. Health services should prioritize patient safety—not convenience or volume.
Based on this experience, I would strongly urge others to consult with a licensed primary care provider before using Hers. At minimum, this situation reflects deficiencies in disclosure, patient support, and duty of care—all of which are critical when dealing with medical treatments.
Response from hers· Apr 3, 2026
Hi Ashley,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
MN
Michelle N.
Posted
No response to request sent a month…
No response to request sent a month ago. I keep receiving shipments even though I asked to stop them.
Response from hers· Apr 3, 2026
Hi Michelle,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team