Focus CameraReviews of focuscamera.com

Horrible customer service experience. Never received the product I purchased and customer service provided no help or resolution.

Got the stamper and tried it and it broke!

I received my order, so the mailing of the product was no issue. However, my product was defective, and the return policy and process was cumbersome and arduous. Was not satisfied with the battery charging system of this product. Very difficult to exchange/return.

My keyboard has scratches on the back and one speaker cover has been crushed down flat.

Focus camera is a crap company. I bought a water heater for camping from them.... it cost dang near $400. It had a bunch of issues. I couldn't get them to help me, so I called the manufacturer. They let me know that the serial number on my water heater was a model that was 3+ years old. Focus camera charged me max price for something they were trying to clear off their shelves that they knew had issues. They wouldn't post my reveiw to warn other consumers. So, don't go to them, they are looking to get you next.

I ordered two bluetooth headsets and the one was perfect. The sound is great, it works awesome and we love them. The second set would never sync. We tried everything and they won't go into pairing mode. Focus Camera was awful! Three ignored emails then I went to Paypal. Then, of course they responded but only with a mailing label and a note that it had to have "original packaging". I explained that when one set worked we thought it was us and I tossed all the packaging. They wouldn't even talk to me after that. This all happened two weeks from original order and a week after receiving them. Still no help! Awful customer service!

Don't buy used items off them they don't test out the products they sell or atleast not the ones they sell online.

My package has been lost for a month. While it is not their fault that the USPS did not deliver the package, it IS their fault that the situation was handled so horribly. I requested a refund after the USPS lost track of it for over a week, in keeping with Amazon's guidelines. The seller said, on the phone, and in writing, that he had processed the refund, and that I could expect it in 3-5 business days. After two weeks had passed, I inquired about the status of the refund. He told me the item was on the way. The refund was never processed. My package has been looping between NJ and MA and disappearing for weeks at a time. I don't live in either of these states. I don't expect to ever receive the package. Amazon had to issue a refund, more than 2 weeks after I requested it, because the seller simply wanted the money, regardless of if, or when, I actually got my package, and wouldn't issue the refund that I was promised. Lying to keep my money is unacceptable. My trust in this company is destroyed. I will never buy anything from them again.