Excellent
331 reviews
Foam Party HatsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We are an Online Shop that specializes in manufacturing high quality handmade foam hats for weddings, corporate events, birthdays or any type of party/event. At Foam Party Hats, is where your party starts!
Foam Party Hats (foampartyhats.com) has 331 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 20 reviews with 1 star · Clear filters
Kirk H.
Posted
Late! Late! And Late!
Response from Foam Party Hats· Dec 8, 2020
Hi Kirk, Can you let us know what the issue with your order was? Due to our appearance on Shark Tank our fulfillment times increased to 2-3 weeks and we sent your hats 2 weeks upon receiving the order. Please let us know if we can do anything for you Manuel
Dwight
Posted
As of December 6th the product has not arrived yet. I needed it for a November 30th staff training :(
Response from Foam Party Hats· Dec 8, 2020
Hi Dwight, We shipped the hat as soon as you contacted us, nonetheless we didnt notice it was going to Canada, and usually packages over there take around 2 weeks to get there. We truly apologize for the issue, but we want to make sure we make right for you, so please reach out to us at [email protected] so we can coordinate something! Manuel
Jason L.
Posted
I am from Canada and I placed my order for a Covid hat after seeing Foam Party Hats on Shark Tank on November 13, 2020. I was able to place my order on their website and I was charged $4.00 for shipping. 10 days later I was told that I would be charged an extra $10 for shipping. I okayed that charge (although I was not happy about it) assuming my hat would be shipped immediately. It is now December 4 and my hat has still not arrived. I have received two e-mails (on Nov 27 and Dec 4) asking me to rate my experience. Because of the misleading shipping charges and my lack of a hat I am giving this company the lowest rating possible.
Response from Foam Party Hats· Dec 5, 2020
Hi Larry, After receiving your email we put your order at the top of our priority list, we shipped the hat on the exact same date you reached out to us (November 20th) as you can see on the tracking information. We just checked and the hat just made it to Canada, but it still on its way. We apologize for the inconvenience regarding the shipping costs, but our system for some reason charged you as you were in the US, not Canada. We duly apologize for this. Please note that the delay is because of USPS, we did everything from our end to fulfill the order, event sent the hat the same day you reached out as mentioned, but USPS has taken more than 10+ days when they usually deliver on 2 weeks time. Please let us know if there is anything else we can do for you or make things right. Best, Manuel
Larry S.
Posted
It took about a week for conformation! Then you could not ship on time. When ordering on the internet, I expect immediate conformation and shipment within days not weeks. VERY POOR CUSTOMER SERVICE!!!!!!!!!!!
Response from Foam Party Hats· Nov 27, 2020
Hi Larry, Due to the overwhelming demand we received from appearing on shark tank our fulfillment times greatly increased. Please note that all our hats are made to order and they are 100% handmade, hence the quality of the product. We apologize if we didn't meet your expectations this time, but we do pride ourselves on our customer service and in our products, so please reach out to [email protected] and we will make it right for you, no matter what. Best Manuel Rojas
