FlyparkcompareReviews of flyparkcompare.com

When I collected my car, I noticed that the front seat belt had been damaged/broken. I have attached photographs showing the damage. I contacted you by phone to report the issue and was advised to send an email with photographs. During the phone call, I was also told that the seat belt was already like this when I left the car with you. I am very concerned by this response, as the seat belt was not damaged when I handed over my vehicle. I would not have knowingly left my car with a broken seat belt, particularly as this is an important safety feature.

Do not use this company, our flight was cancelled and they refusing to give us a refound taking to account we paid an extra £ 2 cancellation fee .

1 star is generous. This is an awful company, and I would strongly advise others to avoid them. We called ahead as instructed and were greeted by someone who sounded like they had just woken up. They were rude and told us that the meet-and-greet service we had paid for wasn’t available at that time in the morning. Instead, we were forced to use their car park (which is being generous to call it that). We then waited over 40 minutes in the dark for the transfer, with our children, before finally being collected. On our return, despite being told someone would be waiting for us, we had to wait another 30 minutes in the car park. When we got our car back, it was filthy inside, just as other reviewers have described, and it smelled unpleasant. We were never even told which company was supposedly providing the meet-and-greet service. After complaining immediately about the change to our booking, the company refused to accept any responsibility, saying that because the service had been completed there was nothing they could do. Overall, this was a stressful and disappointing experience from start to finish. If you want your holiday to begin and end without unnecessary stress, I would avoid this company.

What can I say..DO NOT USE THIS COMPANY dropped car off waited 30 mins for someone to actually arrive, they arrived in a dirty shirt and jeans, asked how long we were staying,demanded £10 extra for the ticket, then drove off in my car. When we arrived back 7 days later at 2 am we collected our luggage and rang the number, after 6 tries someone actually answered and said they would be 40 mins, we explained we were ready but he literally laughed and said she you in 40 mins before hanging up… we waited an hour in the end, car was filthy covered in crap so who knows where it was parked..DO NOT EVER USE THRSE COWBOYS EVER

This company is to be avoided at all costs!! My car was left open with my key on the front tyre and my son had to wait 4 hrs for his to be dropped off. This is not a legitimate company.......

Horrible! AVOID! Gave us a contact telephone number that did not work. We struggled frantically to contact them and they eventually arrived 2+ hours late. Can you imagine the stress as they delayed us for our Heathrow flight check-in? Then, when we complained, they claimed that they are only a comparison website and that someone else is to blame, except they do not know who that someone else might be!!!! Beyond dodgy

AVOID AVOID AVOID !! This is thé worst customer experience ever. We arrived at 16:13pm and couldn’t get through to the number provided. When we did we were told our car would be delivered in 45 min. After numerous phone calls and the phone being slammed down, our car was delivered at 19:45pm . We were also handed the parking entrance ticket to pay as was apparently not included in the price. I will be reporting them to ASA and West Sussex Trade body and Gatwick. They should not be allowed on the airport premises. There were couples with their young children also waiting up to 3 hours in the car park with no chairs to sit on, no loos etc. It was unbelievable. Another gentleman was there to drop off his vehicle and he waited over an hour and a half for his keys to be picked up. Lucky he was travelling the next day, as another gentleman had the same experience and he almost missed his flight. His family went through security and by the time his keys were picked up he only had an hour to get through security.

I would not recommend FlyPark Compare's meet and greet service at Gatwick South. On departure, I followed their instructions and called 30 minutes before arriving at the designated drop-off point. Despite this, I was left waiting around 45 minutes after I arrived. There was no apology or explanation for the delay. When the driver finally arrived, he got out of the car, but unfortunately he spoke very little English and struggled to understand me. He simply asked for my keys and drove away. As I was already running late for check-in, I asked for some paperwork or a receipt for handing over my vehicle. I was given nothing. Handing over your car without any documentation is not a reassuring experience. Things didn't improve on my return. Due to my flight being cancelled, I called at 8:00 am to ask if I could collect my car earlier than originally booked. I was told it would be ready by 12:00 pm, but once again they failed to deliver on what they promised, and I didn't receive my car until around 12:30 pm. While 30 minutes may not seem significant on its own, combined with the departure delay, poor communication, lack of documentation, and the overall unprofessional service, it reflects a company that simply doesn't value its customers' time. Overall, this was a stressful and disappointing experience. I would never use this service again and certainly wouldn't recommend it to anyone looking for a reliable meet and greet parking service at Gatwick.