FloydReviews of floydhome.com

I purchased a $2500 bed that was delivered damaged. Despite multiple attempts to contact which can only be done via email they have not responded. I do not recommend this company

The customer service is horrible and non-existent. Tried calling three times and nobody responded. Emailed several times and the response was a bot. If I were you…I’d stay clear and purchase elsewhere.

The customer service has been horrible. We order a bed 11 weeks ago expecting 5-9 weeks per their website. There is no way to follow up with anyone directly. After a 2 emails, they said oh great news! the bed is on its way via our freight company RXO. That was 2.5 weeks ago and RXO states they never received the order. Still no response. DO NOT BUY ANYTHING FROM FLOYD.

Absolutely miserable experience. I purchased over $700 in bedside tables from Floyd in NOVEMBER 2022! On the site it said it would be delivered before Christmas. It was a christmas present, and literally on Christmas day we received an email saying that actually the product never shipped and wouldn't ship for another 5-6 weeks from the date of the notice. I had to scramble and buy a giftcard for my daughter instead and apologize that no christmas presents would arrive in time. 6 weeks later (end of Jan), no update from Floyd. I emailed again and they took 13 days to respond. Finally, their response comes, and the tables are delayed again and its another "5-6 weeks from the date of this notice". So, 6 weeks later, I email again as the date has come and passed, it's now March and the company has taken my money and provided no products, has been cagey whenever I email, never replies in a timely manner, and then makes promises that they never deliver. Finally, a week after I emailed in March, they replied again saying 5-6 more weeks. They have never offered a discount, any money back. I spent $700 and don't expect to ever ever even see the product. I can't log into the site and there's no way to get an update except to use their contact form and wait 10 days for them to reply. This has been the most horrible customer experience I've seen in a long time. Avoid at all costs.

Do not purchase from this company. They are the absolute worst company I have ever dealt with. I am sorry that I did not do my due diligence and research customer reviews as they are all bad. Horrible just horrible. You can find much higher quality and aesthetically pleasing products than what you get from this joke of a company. Products did not look as they were advertised and are way too expensive for what you get. Customer service is awful. Do yourself a favor and go elsewhere. Floyd should be ashamed of themselves. Stay away.

Purchased the sectional on September 5th. Delivery estimate was early October. In February there's still no couch to be found, one half was made and other half went missing. No customer support and at the end offered a refund after holding my money for 5 months.

HORRIFIC EXPERIENCE, STILL NOT RESOLVED! No customer service phone number to contact when the wrong order was sent to us. We spent thousands of dollars on a bed frame over Black Friday ( late November). It is now late January and the incorrect order is still sitting on our living room floor. Have to email with inept customer service who takes 3-5 business days to even respond. The matter could have been resolved in minutes if there was a phone number. This should be illegal business practice.

We ordered a couch in October that was supposed to be delivered within 3-7 weeks. Floyd had us deal with a middle man called RXO to coordinate the delivery of our shipment, which is misstep number one. Why am I paying you for furniture than having to take hours out of my life each week to follow up with RXO? In mid-November, RXO said that they had our sectional but not the pillows so could not deliver our couch. We pleaded with Floyd to let them ship the couch (RXO said there was a hard hold on the delivery) but Floyd would not release the couch until the pillows arrived at the RXO center. As of last week, after two months of waiting, RXO now says they only have the pillows, and NO COUCH. Where did the couch go?! Floyd's response to that has been they can order a new couch but it will take until March. We ordered this couch specifically to get here for the holidays. I've called pleading to talk with a supervisor many times but no one will call me back. As of today there is still no plan they have offered to send us the couch we have paid for. Atrocious.